55 lines
2.1 KiB
Python
55 lines
2.1 KiB
Python
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import logging
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from yuxi.channel.extensions.intercom.client import IntercomClient
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logger = logging.getLogger(__name__)
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class HandoffDetector:
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@staticmethod
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async def is_human_takeover(client: IntercomClient, conversation_id: str, bot_admin_id: str) -> bool:
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try:
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conv = await client.get_conversation(conversation_id)
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except Exception:
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logger.warning("Failed to fetch conversation %s for handoff check", conversation_id, exc_info=True)
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return False
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assignee = conv.get("assignee") or {}
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if assignee and assignee.get("type") == "admin":
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admin_id = str(assignee.get("id", ""))
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if admin_id and admin_id != bot_admin_id:
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return True
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return False
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@staticmethod
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async def check_recent_admin_reply(client: IntercomClient, conversation_id: str, bot_admin_id: str) -> bool:
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try:
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parts = await client.get_conversation_parts(conversation_id)
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except Exception:
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logger.warning("Failed to fetch conversation parts for handoff check", exc_info=True)
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return False
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for part in reversed(parts):
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author = part.get("author", {})
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if author.get("type") == "admin" and str(author.get("id", "")) != bot_admin_id:
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return True
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if part.get("part_type") == "comment" and author.get("type") in ("contact", "user"):
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break
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return False
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@staticmethod
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async def get_last_admin_reply_time(client: IntercomClient | None, conversation_id: str, bot_admin_id: str) -> float | None:
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if client is None:
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return None
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try:
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parts = await client.get_conversation_parts(conversation_id)
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except Exception:
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return None
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for part in reversed(parts):
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author = part.get("author", {})
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if author.get("type") == "admin" and str(author.get("id", "")) != bot_admin_id:
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created_at = part.get("created_at", 0)
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return float(created_at) if created_at else None
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return None
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