47 lines
1.4 KiB
Python
47 lines
1.4 KiB
Python
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from __future__ import annotations
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import logging
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logger = logging.getLogger(__name__)
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class HelpScoutSecurity:
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def resolve_dm_policy(self) -> dict:
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return {"mode": "open", "allow_from": []}
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def resolve_dm_policy_for_account(self, account: dict) -> dict:
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mode = account.get("auto_reply_mode", "draft")
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return {"mode": mode, "allow_from": account.get("customer_allowlist", [])}
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async def check_allowlist(self, peer_id: str, channel_type: str) -> bool:
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return True
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def resolve_require_mention(self, ctx) -> bool | None:
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return None
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def resolve_group_intro_hint(self, ctx) -> str | None:
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return None
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def resolve_tool_policy(self, ctx) -> dict | None:
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return None
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def apply_config_fixes(self, config: dict) -> dict:
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return config
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def collect_warnings(
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self,
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config: dict,
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account_id: str | None = None,
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account: dict | None = None,
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) -> list[str]:
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warnings = []
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mode = account.get("auto_reply_mode", "draft") if account else "draft"
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if mode == "direct":
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warnings.append("auto_reply_mode=direct: AI 将直接发送回复邮件（不可撤回）。强烈建议改用 draft 模式。")
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if mode == "off":
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warnings.append("auto_reply_mode=off: AI 仅分析工单，不会生成任何回复。")
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return warnings
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