13 lines
520 B
Python
13 lines
520 B
Python
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from yuxi.channel.extensions.intercom.types import IntercomInboundEvent
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class ConversationStateGuard:
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@staticmethod
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def should_respond(event: IntercomInboundEvent, account: dict) -> tuple[bool, str]:
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state = event.conversation_state
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if state == "closed" and account.get("auto_skip_closed", True):
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return False, "conversation_closed"
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if state == "snoozed" and account.get("auto_skip_snoozed", True):
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return False, "conversation_snoozed"
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return True, "ok"
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