55 lines
1.8 KiB
Python
55 lines
1.8 KiB
Python
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import logging
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from yuxi.channel.extensions.intercom.format import html_to_text
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from yuxi.channel.extensions.intercom.types import IntercomInboundEvent, IntercomAdminIdentity
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from yuxi.channel.message.models import GroupContext, MessageType, PeerInfo, UnifiedMessage
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from yuxi.channel.routing.models import PeerKind
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logger = logging.getLogger(__name__)
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class IntercomMonitor:
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@staticmethod
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def is_echo(event: IntercomInboundEvent, identity: IntercomAdminIdentity) -> bool:
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return event.author_type in ("admin", "bot") and event.author_id == identity.admin_id
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@staticmethod
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def convert_event(
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event: IntercomInboundEvent,
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account_id: str,
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) -> UnifiedMessage | None:
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body_text = html_to_text(event.body_html)
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if not body_text and not event.attachments:
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return None
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message_type = _detect_type(event)
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return UnifiedMessage(
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msg_id=f"intercom:{event.message_id}",
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channel_type="intercom",
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account_id=account_id,
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content=body_text,
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sender=PeerInfo(
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kind=PeerKind.DIRECT,
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id=event.author_id,
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display_name=event.author_name,
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),
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message_type=message_type,
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group=GroupContext(id=event.conversation_id),
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raw_payload=event.raw,
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timestamp=event.created_at if event.created_at else None,
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)
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def _detect_type(event: IntercomInboundEvent) -> MessageType:
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if event.attachments:
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for att in event.attachments:
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content_type = att.get("content_type", "")
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if content_type.startswith("image/"):
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return MessageType.IMAGE
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if content_type.startswith("video/"):
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return MessageType.VIDEO
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return MessageType.FILE
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return MessageType.TEXT
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