31 lines
1.1 KiB
Python
31 lines
1.1 KiB
Python
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import logging
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from yuxi.channel.extensions.freshdesk.types import FreshdeskAccount, FreshdeskMode
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logger = logging.getLogger(__name__)
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class FreshdeskStatus:
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async def probe(self, account: FreshdeskAccount | None = None, client=None) -> bool:
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if account is None or client is None:
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return False
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try:
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if account.mode in (FreshdeskMode.FRESHCHAT, FreshdeskMode.BOTH):
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me = await client.fc_get_me()
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if not me.get("id"):
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return False
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if account.mode in (FreshdeskMode.FRESHDESK, FreshdeskMode.BOTH):
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me = await client.fd_get_me()
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if not me.get("id"):
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return False
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return True
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except Exception:
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logger.exception("Freshdesk status probe failed")
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return False
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def build_summary(self, snapshot: object) -> dict:
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return {
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"freshchat_account": getattr(snapshot, "freshchat_account_name", ""),
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"freshdesk_agent": getattr(snapshot, "freshdesk_agent_name", ""),
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}
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