feat(wecom): 完善客服消息适配逻辑

1. 新增客服open_kfid缓存常量与key生成工具
2. 重构入站适配器缓存客服映射关系
3. 重写出站适配器使用缓存判断客服场景
4. 修复多选卡片构建逻辑与日志方法调用
5. 调整wechat_woc常量导入顺序
6. 优化命令适配器配置异常处理逻辑

backend/package/yuxi/channels/plugins/wechat_woc/entry.py

@@ -63,6 +63,7 @@ from yuxi.channels.contract.plugin.manifest import (
     PluginManifest,
 )
 
+from ._constants import DEFAULT_MAX_CONNECTIONS
 from .adapters.capability_prover import WocCapabilityProver
 from .adapters.directory_adapter import WeChatWocDirectoryAdapter
 from .adapters.doctor_adapter import WeChatWocDoctorAdapter
@@ -77,7 +78,6 @@ from .adapters.status_adapter import WeChatWocStatusAdapter
 from .adapters.stream_connector_adapter import WeChatWocStreamConnectorAdapter
 from .adapters.whitelist_adapter import WeChatWocWhitelistAdapter
 from .adapters.wizard_adapter import WeChatWocWizardAdapter
-from ._constants import DEFAULT_MAX_CONNECTIONS
 from .lifecycle import WeChatWocLifecycleHandler
 from .woc_bridge_client import WocBridgeClient
 

backend/package/yuxi/channels/plugins/wecom/_constants.py

@@ -66,6 +66,10 @@ RESPONSE_CODE_CACHE_TTL_SEC = 72 * 3600
 # 消息反向映射缓存 TTL（秒），1 天
 MSG_CACHE_TTL_SEC = 86400
 
+# 客服 open_kfid 映射缓存 TTL（秒），1 天（对齐 MSG_CACHE_TTL_SEC，
+# 覆盖客服会话生命周期，确保出站回复能反查到 open_kfid）
+KF_OPEN_KFID_CACHE_TTL_SEC = 86400
+
 # ---------------------------------------------------------------------------
 # 企业微信 API 常量
 # ---------------------------------------------------------------------------
@@ -94,6 +98,7 @@ __all__ = [
     "USER_CACHE_TTL_SEC",
     "RESPONSE_CODE_CACHE_TTL_SEC",
     "MSG_CACHE_TTL_SEC",
+    "KF_OPEN_KFID_CACHE_TTL_SEC",
     "WEBHOOK_TIMEOUT_SEC",
     "DUPLICATE_CHECK_INTERVAL_SEC",
     "RESPONSE_CODE_VALID_HOURS",

backend/package/yuxi/channels/plugins/wecom/adapters/command_adapter.py

@@ -27,6 +27,7 @@ from yuxi.channels.contract.dtos.config import ConfigScope
 from yuxi.channels.contract.errors import (
     DependencyError,
     Error,
+    NotFoundError,
     ValidationError,
 )
 from yuxi.channels.contract.ports.driven.config_port import ConfigPort
@@ -69,10 +70,11 @@ class WecomCommandAdapter:
         """获取渠道命令列表。
 
         从 ``ConfigPort`` 读取 CHANNEL 作用域 ``commands`` 配置，返回
-        ``ChannelCommand`` 元组。配置缺失或为空时返回内置默认命令
+        ``ChannelCommand`` 元组。配置缺失（``NotFoundError``）或为空时
-        （``/help`` / ``/status``）。
+        降级返回内置默认命令（``/help`` / ``/status``），确保命令功能
+        在配置异常时仍可用。
 
-        @failure: 配置加载失败抛 ``DependencyError``。
+        @failure: 配置系统故障（非 NotFoundError）抛 ``DependencyError``。
         """
         try:
             cv = await self._config.get(
@@ -80,6 +82,11 @@ class WecomCommandAdapter:
                 scope=ConfigScope.CHANNEL,
                 target=CHANNEL_TARGET,
             )
+        except NotFoundError:
+            # 配置未设置，降级返回内置默认命令
+            return _DEFAULT_COMMANDS
+        except Error:
+            raise
         except Exception as exc:
             raise DependencyError(dep="wecom_config", cause=exc) from exc
 

backend/package/yuxi/channels/plugins/wecom/adapters/inbound_adapter.py

@@ -30,11 +30,12 @@ from yuxi.channels.contract.dtos.common import (
 from yuxi.channels.contract.dtos.config import ConfigScope
 from yuxi.channels.contract.dtos.inbound import SignatureVerifyResult
 from yuxi.channels.contract.errors import DependencyError, Error
+from yuxi.channels.contract.ports.driven.cache_port import CachePort
 from yuxi.channels.contract.ports.driven.config_port import ConfigPort
 from yuxi.channels.contract.ports.driven.logger_port import LoggerPort
 
 from .. import signature
-from .._constants import WECOM_API_DEP
+from .._constants import KF_OPEN_KFID_CACHE_TTL_SEC, WECOM_API_DEP
 from ..wecom_client import WecomClient
 
 # 企业微信 MsgType → MessageFormat 映射
@@ -46,6 +47,11 @@ _RESOURCE_SCHEME = "wecom"
 _RESOURCE_HOST = "resource"
 
 
+def _kf_open_kfid_key(account_id: str, peer_id: str) -> str:
+    """构造 ``external_userid → open_kfid`` 反向映射的缓存 key。"""
+    return f"wecom:kf:{account_id}:{peer_id}"
+
+
 class WecomInboundAdapter:
     """企业微信入站适配器。
 
@@ -64,10 +70,12 @@ class WecomInboundAdapter:
         client: WecomClient,
         config_port: ConfigPort,
         logger_port: LoggerPort,
+        cache_port: CachePort,
     ) -> None:
         self._client = client
         self._config = config_port
         self._logger = logger_port
+        self._cache = cache_port
 
     async def normalizeInbound(self, raw_event: RawEvent) -> MessageContent:
         """将企业微信原始事件规范化为统一消息内容。
@@ -99,6 +107,16 @@ class WecomInboundAdapter:
         account_id = raw_event.account_id or ""
         text, fmt, attachments = _parse_message_content(event, account_id)
 
+        # 客服场景：写入 external_userid → open_kfid 映射，供出站适配器反查
+        # open_kfid 以切换客服 API 域并填充消息体（B-4 修复）
+        open_kfid = event.get("OpenKfId", "") or event.get("open_kfid", "")
+        if open_kfid and from_user:
+            await self._cache.set(
+                _kf_open_kfid_key(account_id, from_user),
+                open_kfid,
+                ttl_seconds=KF_OPEN_KFID_CACHE_TTL_SEC,
+            )
+
         # event_id 优先使用 MsgId，缺失时回退到 CreateTime + FromUserName
         event_id = msg_id or f"{create_time}_{from_user}"
 

backend/package/yuxi/channels/plugins/wecom/adapters/outbound_adapter.py

@@ -57,6 +57,11 @@ def _response_code_key(channel_msg_id: str) -> str:
     return f"wecom:response_code:{channel_msg_id}"
 
 
+def _kf_open_kfid_key(account_id: str, peer_id: str) -> str:
+    """构造 ``external_userid → open_kfid`` 反向映射的缓存 key。"""
+    return f"wecom:kf:{account_id}:{peer_id}"
+
+
 # 附件类型 → 企业微信媒体类型映射
 _ATTACH_MEDIA_TYPE = {
     "image": "image",
@@ -97,8 +102,9 @@ class WecomOutboundAdapter:
     ) -> str:
         """发送消息，返回企业微信 ``msgid``。
 
-        依据设计 §2.1.2 / 决策 8，当 ``peer_id`` 为客服场景（``open_kfid``
+        依据设计 §2.1.2 / 决策 8，当 ``peer_id`` 存在客服场景映射
-        前缀）时切换至 ``kf_secret`` 并调用 ``/cgi-bin/kf/send_msg``；其余
+        （``external_userid → open_kfid``）时切换至 ``kf_secret`` 并调用
+        ``/cgi-bin/kf/send_msg``，消息体补充 ``open_kfid`` 字段；其余
         场景调用应用消息 ``/cgi-bin/message/send``。成功后缓存 ``msgid``
         → ``account_id`` 反向映射。若响应含 ``response_code``（模板卡片
         消息），同时缓存供 ``updateMessage`` 使用。
@@ -109,8 +115,10 @@ class WecomOutboundAdapter:
         msg_body = _build_msg_body(payload)
         msg_body["touser"] = peer_id
 
+        open_kfid = await self._resolve_open_kfid(account_id, peer_id)
         try:
-            if _is_kf_peer(peer_id):
+            if open_kfid:
+                msg_body["open_kfid"] = open_kfid
                 resp = await self._client.send_kf_message(account_id, msg_body)
             else:
                 resp = await self._client.send_message(account_id, msg_body)
@@ -185,7 +193,7 @@ class WecomOutboundAdapter:
                 part_type, msg_body = first_part
                 msg_body["touser"] = peer_id
                 try:
-                    msg_id = await self._send_msg(account_id, msg_body, sent_ids)
+                    msg_id = await self._send_msg(account_id, msg_body, sent_ids, peer_id=peer_id)
                 except Error:
                     raise
                 except Exception as exc:
@@ -352,6 +360,18 @@ class WecomOutboundAdapter:
             raise NotFoundError(resource="response_code", id=channel_msg_id)
         return opt.unwrap()
 
+    async def _resolve_open_kfid(self, account_id: str, peer_id: str) -> str:
+        """从缓存反查 ``peer_id`` 对应的 ``open_kfid``。
+
+        客服场景下入站适配器写入 ``external_userid → open_kfid`` 映射，
+        出站时据此判断是否走客服 API 并填充消息体 ``open_kfid`` 字段。
+        无映射时返回空字符串（非客服场景）。
+        """
+        opt = await self._cache.get(_kf_open_kfid_key(account_id, peer_id))
+        if opt.is_nothing():
+            return ""
+        return opt.unwrap()
+
     async def _send_msg(
         self,
         account_id: str,
@@ -362,10 +382,15 @@ class WecomOutboundAdapter:
     ) -> str:
         """发送单条消息并记录到 ``sent_ids``（供回滚使用）。
 
-        当 ``peer_id`` 为客服场景时切换至 ``kf_secret`` API 域。
+        当 ``peer_id`` 存在客服场景映射时切换至 ``kf_secret`` API 域，
+        并在消息体中补充 ``open_kfid`` 字段。
         """
+        open_kfid = ""
+        if peer_id:
+            open_kfid = await self._resolve_open_kfid(account_id, peer_id)
         try:
-            if peer_id and _is_kf_peer(peer_id):
+            if open_kfid:
+                msg_body["open_kfid"] = open_kfid
                 resp = await self._client.send_kf_message(account_id, msg_body)
             else:
                 resp = await self._client.send_message(account_id, msg_body)
@@ -430,7 +455,7 @@ class WecomOutboundAdapter:
 
         msg_body = _build_attachment_msg_body(attachment.type, media_id)
         msg_body["touser"] = peer_id
-        return await self._send_msg(account_id, msg_body, sent_ids)
+        return await self._send_msg(account_id, msg_body, sent_ids, peer_id=peer_id)
 
     async def _rollback(self, account_id: str, sent_ids: list[str]) -> None:
         """撤回已发送消息（best-effort，失败记录日志不抛异常）。"""
@@ -523,15 +548,6 @@ def _build_card_data(payload: FormattedMessage) -> dict[str, Any]:
     return dict(card["template_card"])
 
 
-def _is_kf_peer(peer_id: str) -> bool:
-    """判断 peer_id 是否为客服场景（open_kfid 前缀）。
-
-    企业微信客服账号 ID 以 ``kfid_`` / ``kf_`` 前缀开头（见企业微信开发
-    文档 "客服账号 ID" 说明），据此切换 ``kf_secret`` API 域。
-    """
-    return peer_id.startswith(("kfid_", "kf_"))
-
-
 def _build_attachment_msg_body(
     attach_type: str,
     media_id: str,

backend/package/yuxi/channels/plugins/wecom/adapters/streaming_adapter.py

@@ -60,6 +60,11 @@ def _card_key(card_id: str) -> str:
     return f"wecom:card:{card_id}"
 
 
+def _kf_open_kfid_key(account_id: str, peer_id: str) -> str:
+    """构造 ``external_userid → open_kfid`` 反向映射的缓存 key。"""
+    return f"wecom:kf:{account_id}:{peer_id}"
+
+
 class WecomStreamingAdapter:
     """企业微信流式适配器。
 
@@ -102,6 +107,11 @@ class WecomStreamingAdapter:
         msg_body: dict[str, Any] = {"touser": peer_id}
         msg_body.update(card)
         try:
+            open_kfid = await self._resolve_open_kfid(account_id, peer_id)
+            if open_kfid:
+                msg_body["open_kfid"] = open_kfid
+                resp = await self._client.send_kf_message(account_id, msg_body)
+            else:
                 resp = await self._client.send_message(account_id, msg_body)
         except Error:
             # 契约异常（DependencyError/TimeoutError 等）向上透传，由调用方
@@ -269,5 +279,16 @@ class WecomStreamingAdapter:
             raise NotFoundError(resource="streaming_card", id=card_id)
         return opt.unwrap()
 
+    async def _resolve_open_kfid(self, account_id: str, peer_id: str) -> str:
+        """从缓存反查 ``peer_id`` 对应的 ``open_kfid``。
+
+        客服场景下入站适配器写入 ``external_userid → open_kfid`` 映射，
+        流式出站时据此判断是否走客服 API。无映射时返回空字符串。
+        """
+        opt = await self._cache.get(_kf_open_kfid_key(account_id, peer_id))
+        if opt.is_nothing():
+            return ""
+        return opt.unwrap()
+
 
 __all__ = ["WecomStreamingAdapter"]

backend/package/yuxi/channels/plugins/wecom/adapters/whitelist_adapter.py

@@ -286,7 +286,7 @@ class WecomWhitelistAdapter:
         entries: list[WhitelistEntry] = []
         for raw in raw_list:
             if not isinstance(raw, dict):
-                await self._logger.warning(
+                await self._logger.warn(
                     "wecom whitelist entry skipped: not a dict",
                     account_id=account_id,
                     policy_type=policy_type.value,
@@ -297,7 +297,7 @@ class WecomWhitelistAdapter:
                 entries.append(whitelistEntryFromDict(raw))
             except ValidationError as exc:
                 # 跳过历史脏数据，避免单条非法条目阻断整批读取
-                await self._logger.warning(
+                await self._logger.warn(
                     "wecom whitelist entry skipped: invalid entry",
                     account_id=account_id,
                     policy_type=policy_type.value,

backend/package/yuxi/channels/plugins/wecom/card_builder.py

@@ -171,9 +171,19 @@ def _build_vote_options(selects: tuple[Any, ...]) -> list[dict[str, Any]]:
 
 
 def _build_multiple_options(checkboxes: tuple[Any, ...]) -> list[dict[str, Any]]:
-    """构建多项选择型 checkboxes。"""
+    """构建多项选择型 checkboxes（嵌套结构）。
+
+    企业微信 multiple_interaction 卡片要求每个元素含 ``question_name`` 与
+    ``option_list``（嵌套数组），而非扁平列表。每个 ``RichMessageCheckbox``
+    对应一个问题组，``cb.label`` 为问题名，``cb.options`` 为选项列表。
+    """
     result: list[dict[str, Any]] = []
     for cb in checkboxes:
-        for opt in cb.options:
+        option_list = [{"text": opt.label, "key": opt.value} for opt in cb.options]
-            result.append({"text": opt.label, "key": opt.value})
+        result.append(
+            {
+                "question_name": cb.label,
+                "option_list": option_list,
+            }
+        )
     return result

backend/package/yuxi/channels/plugins/wecom/entry.py

@@ -133,7 +133,7 @@ def channel_entry(host: PluginHost, manifest: ChannelManifest) -> PluginManifest
     #    15 个列表追加 + 1 个 identity_resolver 单实例赋值
     host.registerAdapter(
         "inbound",
-        WecomInboundAdapter(client, config_port, logger_port),
+        WecomInboundAdapter(client, config_port, logger_port, cache_port),
     )
     host.registerAdapter(
         "outbound",