class FreshdeskSessionGuard:

    @staticmethod
    def should_respond_freshchat(status: str, account) -> tuple[bool, str]:
        if status == "resolved" and account.auto_skip_resolved:
            return False, "conversation_resolved"
        return True, "ok"

    @staticmethod
    def should_respond_freshdesk(ticket_status: int, account) -> tuple[bool, str]:
        if ticket_status in (4, 5) and account.auto_skip_resolved:
            return False, "ticket_resolved_or_closed"
        return True, "ok"