import logging

from yuxi.channel.extensions.freshdesk.types import FreshdeskAccount, FreshdeskMode

logger = logging.getLogger(__name__)


class FreshdeskStatus:
    async def probe(self, account: FreshdeskAccount | None = None, client=None) -> bool:
        if account is None or client is None:
            return False
        try:
            if account.mode in (FreshdeskMode.FRESHCHAT, FreshdeskMode.BOTH):
                me = await client.fc_get_me()
                if not me.get("id"):
                    return False
            if account.mode in (FreshdeskMode.FRESHDESK, FreshdeskMode.BOTH):
                me = await client.fd_get_me()
                if not me.get("id"):
                    return False
            return True
        except Exception:
            logger.exception("Freshdesk status probe failed")
            return False

    def build_summary(self, snapshot: object) -> dict:
        return {
            "freshchat_account": getattr(snapshot, "freshchat_account_name", ""),
            "freshdesk_agent": getattr(snapshot, "freshdesk_agent_name", ""),
        }