from __future__ import annotations

import logging

logger = logging.getLogger(__name__)


class HelpScoutSecurity:
    def resolve_dm_policy(self) -> dict:
        return {"mode": "open", "allow_from": []}

    def resolve_dm_policy_for_account(self, account: dict) -> dict:
        mode = account.get("auto_reply_mode", "draft")
        return {"mode": mode, "allow_from": account.get("customer_allowlist", [])}

    async def check_allowlist(self, peer_id: str, channel_type: str) -> bool:
        return True

    def resolve_require_mention(self, ctx) -> bool | None:
        return None

    def resolve_group_intro_hint(self, ctx) -> str | None:
        return None

    def resolve_tool_policy(self, ctx) -> dict | None:
        return None

    def apply_config_fixes(self, config: dict) -> dict:
        return config

    def collect_warnings(
        self,
        config: dict,
        account_id: str | None = None,
        account: dict | None = None,
    ) -> list[str]:
        warnings = []
        mode = account.get("auto_reply_mode", "draft") if account else "draft"

        if mode == "direct":
            warnings.append("auto_reply_mode=direct: AI 将直接发送回复邮件（不可撤回）。强烈建议改用 draft 模式。")

        if mode == "off":
            warnings.append("auto_reply_mode=off: AI 仅分析工单，不会生成任何回复。")

        return warnings