Kris
2ddcf1cc55
新增 Intercom 渠道扩展，支持在 Yuxi 平台中集成 Intercom 客服渠道。 包含以下功能模块： - client: Intercom API 客户端封装 - config: 渠道配置管理 - gateway: SSE/WebSocket 网关接入 - webhook: Webhook 事件处理 - streaming: 流式消息处理 - format: 消息格式转换 - outbound: 外发消息管理 - handoff: 转人工会话切换 - pairing: 用户配对与绑定 - security: 安全签名校验 - dedupe: 消息去重 - monitor: 渠道状态监控 - status: 会话状态管理 - session_guard: 会话防护 - types: 类型定义
73 lines
2.5 KiB
Python
73 lines
2.5 KiB
Python
INTERCOM_API_BASES = {
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"us": "https://api.intercom.io",
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"eu": "https://api.eu.intercom.io",
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"au": "https://api.au.intercom.io",
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}
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DEFAULT_DATACENTER = "us"
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INTERCOM_API_VERSION = "2.15"
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INTERCOM_DEFAULT_TIMEOUT = 30.0
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INTERCOM_MAX_RETRIES = 3
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INTERCOM_RETRY_BASE_DELAY = 1.0
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INTERCOM_RETRY_MAX_DELAY = 8.0
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INTERCOM_DEDUPE_TTL_SECONDS = 60
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INTERCOM_DEDUPE_MAX_SIZE = 10000
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INTERCOM_TEXT_CHUNK_LIMIT = 40000
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INTERCOM_BLOCK_STREAMING_CHUNK_MIN_CHARS = 500
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INTERCOM_BLOCK_STREAMING_CHUNK_MAX_CHARS = 2000
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INTERCOM_WEBHOOK_TOPICS_HANDLED = frozenset(
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[
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# 用户消息事件
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"conversation.user.created",
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"conversation.user.replied",
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# 管理员事件（P0 新增）
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"conversation.admin.closed",
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"conversation.admin.opened",
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"conversation.admin.snoozed",
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"conversation.admin.unsnoozed",
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"conversation.admin.assigned",
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"conversation.admin.replied",
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"conversation.admin.single.created",
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# 其他 Bot / Operator 回复（P0 新增）
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"conversation.operator.replied",
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# 会话状态事件（P1 新增）
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"conversation.deleted",
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"conversation.priority.updated",
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"conversation.rating.added",
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"conversation.read",
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# 消息事件（P1 新增）
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"conversation_part.redacted",
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"conversation_part.tag.created",
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]
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)
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INTERCOM_CONVERSATION_STATES = frozenset(["open", "snoozed", "closed"])
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INTERCOM_PART_TYPES = frozenset(["comment", "note", "assignment", "close", "open", "snooze"])
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INTERCOM_DM_POLICY_OPEN = "open"
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INTERCOM_DM_POLICY_PAIRING = "pairing"
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INTERCOM_DM_POLICY_ALLOWLIST = "allowlist"
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INTERCOM_DM_POLICY_DISABLED = "disabled"
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INTERCOM_HANDOFF_POLICY_IGNORE = "ignore"
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INTERCOM_HANDOFF_POLICY_NOTE_ONLY = "note_only"
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INTERCOM_HANDOFF_POLICY_CONTINUE = "continue"
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INTERCOM_AGENT_PROMPT_RULES = [
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"Your response will be sent to Intercom Messenger as an admin reply.",
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"The message format is HTML. Use <strong> for bold, <em> for italic.",
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'Use <a href="URL">text</a> for links.',
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"Use <ul><li>item</li></ul> for unordered lists.",
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"Use <ol><li>item</li></ol> for ordered lists.",
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"Use <code> for inline code and <pre><code> for code blocks.",
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"Do not use markdown headings (use <p><strong>heading</strong></p> instead).",
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"Do not use pipe tables (use <pre> for table-like text).",
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"Keep responses friendly, professional, and solution-oriented.",
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"Identify yourself as an AI assistant when relevant.",
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]
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