Kris
2ddcf1cc55
新增 Intercom 渠道扩展，支持在 Yuxi 平台中集成 Intercom 客服渠道。 包含以下功能模块： - client: Intercom API 客户端封装 - config: 渠道配置管理 - gateway: SSE/WebSocket 网关接入 - webhook: Webhook 事件处理 - streaming: 流式消息处理 - format: 消息格式转换 - outbound: 外发消息管理 - handoff: 转人工会话切换 - pairing: 用户配对与绑定 - security: 安全签名校验 - dedupe: 消息去重 - monitor: 渠道状态监控 - status: 会话状态管理 - session_guard: 会话防护 - types: 类型定义
107 lines
3.2 KiB
Python
107 lines
3.2 KiB
Python
import html
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import re
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from html.parser import HTMLParser
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class HTMLToTextParser(HTMLParser):
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def __init__(self):
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super().__init__()
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self._parts: list[str] = []
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self._skip_depth = 0
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self._current_href: str | None = None
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def handle_starttag(self, tag, attrs):
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if tag in ("script", "style", "head", "meta", "link"):
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self._skip_depth += 1
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if tag == "a":
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for name, value in attrs:
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if name == "href":
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self._current_href = value
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break
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def handle_endtag(self, tag):
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if tag in ("script", "style", "head", "meta", "link") and self._skip_depth > 0:
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self._skip_depth -= 1
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if tag in ("p", "br", "li", "div", "tr", "h1", "h2", "h3", "h4", "h5", "h6"):
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self._parts.append("\n")
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if tag == "a" and self._current_href:
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self._parts.append(f" ({self._current_href})")
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self._current_href = None
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def handle_data(self, data):
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if self._skip_depth == 0:
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self._parts.append(data)
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def get_text(self) -> str:
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return "".join(self._parts).strip()
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def html_to_text(html_body: str) -> str:
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parser = HTMLToTextParser()
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parser.feed(html_body)
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return parser.get_text()
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def markdown_to_html(md_text: str) -> str:
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text = html.escape(md_text)
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text = re.sub(r"```(\w+)?\n?(.*?)```", r"<pre><code>\2</code></pre>", text, flags=re.DOTALL)
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text = re.sub(r"`([^`]+)`", r"<code>\1</code>", text)
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text = re.sub(r"\*\*(.+?)\*\*", r"<strong>\1</strong>", text)
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text = re.sub(r"\*(.+?)\*", r"<em>\1</em>", text)
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text = re.sub(r"~~(.+?)~~", r"<s>\1</s>", text)
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text = re.sub(r"\[([^\]]+)\]\(([^)]+)\)", r'<a href="\2">\1</a>', text)
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lines = text.split("\n")
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result: list[str] = []
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list_buffer: list[str] = []
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in_list = False
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for line in lines:
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stripped = line.strip()
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ul_match = re.match(r"^[\-\*]\s+(.+)$", stripped)
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ol_match = re.match(r"^\d+\.\s+(.+)$", stripped)
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if ul_match:
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if not in_list:
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in_list = True
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list_buffer = []
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list_buffer.append(f"<li>{ul_match.group(1)}</li>")
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continue
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if ol_match:
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if not in_list:
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in_list = True
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list_buffer = []
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list_buffer.append(f"<li>{ol_match.group(1)}</li>")
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continue
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if in_list:
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in_list = False
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result.append(f"<ul>{''.join(list_buffer)}</ul>")
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list_buffer = []
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heading_match = re.match(r"^#{1,6}\s+(.+)$", stripped)
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if heading_match:
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result.append(f"<p><strong>{heading_match.group(1)}</strong></p>")
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continue
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if not stripped:
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result.append("<br>")
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elif stripped.startswith("<") and not stripped.startswith("<br"):
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result.append(stripped)
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else:
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result.append(f"<p>{stripped}</p>")
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if in_list and list_buffer:
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result.append(f"<ul>{''.join(list_buffer)}</ul>")
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return "\n".join(result)
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def get_agent_prompt_rules() -> list[str]:
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from yuxi.channel.extensions.intercom.constants import INTERCOM_AGENT_PROMPT_RULES
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return INTERCOM_AGENT_PROMPT_RULES
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