Kris
2ddcf1cc55
新增 Intercom 渠道扩展，支持在 Yuxi 平台中集成 Intercom 客服渠道。 包含以下功能模块： - client: Intercom API 客户端封装 - config: 渠道配置管理 - gateway: SSE/WebSocket 网关接入 - webhook: Webhook 事件处理 - streaming: 流式消息处理 - format: 消息格式转换 - outbound: 外发消息管理 - handoff: 转人工会话切换 - pairing: 用户配对与绑定 - security: 安全签名校验 - dedupe: 消息去重 - monitor: 渠道状态监控 - status: 会话状态管理 - session_guard: 会话防护 - types: 类型定义
55 lines
1.8 KiB
Python
55 lines
1.8 KiB
Python
import logging
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from yuxi.channel.extensions.intercom.format import html_to_text
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from yuxi.channel.extensions.intercom.types import IntercomInboundEvent, IntercomAdminIdentity
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from yuxi.channel.message.models import GroupContext, MessageType, PeerInfo, UnifiedMessage
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from yuxi.channel.routing.models import PeerKind
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logger = logging.getLogger(__name__)
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class IntercomMonitor:
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@staticmethod
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def is_echo(event: IntercomInboundEvent, identity: IntercomAdminIdentity) -> bool:
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return event.author_type in ("admin", "bot") and event.author_id == identity.admin_id
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@staticmethod
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def convert_event(
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event: IntercomInboundEvent,
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account_id: str,
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) -> UnifiedMessage | None:
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body_text = html_to_text(event.body_html)
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if not body_text and not event.attachments:
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return None
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message_type = _detect_type(event)
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return UnifiedMessage(
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msg_id=f"intercom:{event.message_id}",
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channel_type="intercom",
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account_id=account_id,
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content=body_text,
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sender=PeerInfo(
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kind=PeerKind.DIRECT,
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id=event.author_id,
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display_name=event.author_name,
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),
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message_type=message_type,
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group=GroupContext(id=event.conversation_id),
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raw_payload=event.raw,
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timestamp=event.created_at if event.created_at else None,
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)
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def _detect_type(event: IntercomInboundEvent) -> MessageType:
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if event.attachments:
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for att in event.attachments:
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content_type = att.get("content_type", "")
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if content_type.startswith("image/"):
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return MessageType.IMAGE
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if content_type.startswith("video/"):
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return MessageType.VIDEO
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return MessageType.FILE
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return MessageType.TEXT
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