Kris
2ddcf1cc55
新增 Intercom 渠道扩展，支持在 Yuxi 平台中集成 Intercom 客服渠道。 包含以下功能模块： - client: Intercom API 客户端封装 - config: 渠道配置管理 - gateway: SSE/WebSocket 网关接入 - webhook: Webhook 事件处理 - streaming: 流式消息处理 - format: 消息格式转换 - outbound: 外发消息管理 - handoff: 转人工会话切换 - pairing: 用户配对与绑定 - security: 安全签名校验 - dedupe: 消息去重 - monitor: 渠道状态监控 - status: 会话状态管理 - session_guard: 会话防护 - types: 类型定义
68 lines
2.1 KiB
Python
68 lines
2.1 KiB
Python
import logging
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import time
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from yuxi.channel.extensions.intercom.constants import (
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INTERCOM_BLOCK_STREAMING_CHUNK_MIN_CHARS,
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INTERCOM_BLOCK_STREAMING_CHUNK_MAX_CHARS,
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)
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logger = logging.getLogger(__name__)
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class IntercomStreaming:
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streaming_mode = "block"
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preview_stream_throttle_ms = 2000
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preview_min_initial_chars = 100
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block_streaming_enabled = True
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block_streaming_break = "\n"
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block_streaming_chunk_min_chars = INTERCOM_BLOCK_STREAMING_CHUNK_MIN_CHARS
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block_streaming_chunk_max_chars = INTERCOM_BLOCK_STREAMING_CHUNK_MAX_CHARS
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block_streaming_chunk_break_preference = "paragraph"
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block_streaming_coalesce_defaults = None
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def create_draft_stream_session(self, target_id: str) -> object:
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return {"target_id": target_id, "content": ""}
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def create_block_chunker(self) -> object:
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return {"mode": "length"}
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async def stream_reply(
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self,
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client,
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conversation_id: str,
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full_text_generator,
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bot_admin_id: str,
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) -> str:
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accumulated = ""
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note_id = None
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last_note_update = 0.0
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NOTE_THROTTLE = 2.0
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async for chunk in full_text_generator:
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accumulated += chunk
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now = time.monotonic()
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if note_id is None:
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try:
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resp = await client.reply_conversation(
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conversation_id,
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"正在生成回复...",
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message_type="note",
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reply_type="admin",
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admin_id=bot_admin_id,
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)
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note_id = resp.get("id", "")
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except Exception:
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logger.warning("Failed to create draft note for streaming")
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if now - last_note_update >= NOTE_THROTTLE and len(accumulated) > 100:
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last_note_update = now
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if note_id:
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try:
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await client.delete_conversation_part(conversation_id, str(note_id))
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except Exception:
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logger.warning("Failed to delete draft note %s", note_id)
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return accumulated
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