ForcePilot/backend/package/yuxi/channel/extensions/freshdesk/plugin.json
Kris 3e861d6cd1 feat(freshdesk): 新增Freshdesk/Freshchat渠道插件
实现完整的Freshdesk和Freshchat集成支持,包含会话守卫、错误定义、消息去重、配置管理、webhook处理、出站消息发送、状态监控、安全校验、配对功能和流式回复支持
2026-05-21 10:47:20 +08:00

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{
"id": "freshdesk",
"name": "Freshdesk / Freshchat",
"version": "0.1.0",
"label": "Freshdesk/Freshchat",
"aliases": ["freshworks", "freshchat"],
"description": "Freshdesk and Freshchat channel plugin supporting direct chat, text/image/file messages, quick replies, cards, and block streaming for customer support integration",
"author": "ForcePilot",
"order": 70,
"dependencies": ["httpx"],
"python_requires": ">=3.12",
"capabilities": {
"chat_types": ["direct"],
"message_types": ["text", "image", "file"],
"interactions": [],
"reactions": false,
"typing_indicator": false,
"threads": false,
"edit": false,
"unsend": false,
"reply": true,
"media": true,
"native_commands": false,
"polls": false,
"group_management": false,
"streaming": true,
"streaming_mode": "block",
"block_streaming": true,
"block_streaming_chunk_min_chars": 300,
"block_streaming_chunk_max_chars": 1500,
"block_streaming_chunk_break_preference": "paragraph"
},
"enabled": true
}