Kris
3e861d6cd1
实现完整的Freshdesk和Freshchat集成支持，包含会话守卫、错误定义、消息去重、配置管理、webhook处理、出站消息发送、状态监控、安全校验、配对功能和流式回复支持
14 lines
513 B
Python
14 lines
513 B
Python
class FreshdeskSessionGuard:
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@staticmethod
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def should_respond_freshchat(status: str, account) -> tuple[bool, str]:
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if status == "resolved" and account.auto_skip_resolved:
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return False, "conversation_resolved"
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return True, "ok"
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@staticmethod
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def should_respond_freshdesk(ticket_status: int, account) -> tuple[bool, str]:
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if ticket_status in (4, 5) and account.auto_skip_resolved:
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return False, "ticket_resolved_or_closed"
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return True, "ok"
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