ForcePilot/backend/package/yuxi/external_systems/integrations/zendesk/operations.py
Kris 9e095ee5ec feat: 完成多批次功能迭代与优化
本次提交包含大量功能完善与修复:
1. 新增多类操作的操作人审计字段与环境校验逻辑
2. 修复多集成的认证头生成逻辑,支持动态token类型
3. 新增通知派发适配器框架与多渠道实现
4. 完善健康检查返回结果与指标监控项
5. 优化JQL校验逻辑与资产导入规则
6. 补充各类DTO字段与持久层映射关系
7. 修复并优化测试用例、配额、密钥轮转等服务逻辑
2026-07-11 05:39:41 +08:00

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"""Zendesk discover / preview_tools / create_tools handler 实现。
handler 签名遵循 ``OperationHandler`` 协议:
``(source_type: str, system_config: dict[str, Any]) -> Awaitable[Any]``。
handler 内部职责(见设计文档 §7.4
1. 从 ``system_config`` 提取 ``base_url`` / ``auth_config`` / ``_resolved_token`` 等
2. 构建 ``auth_headers``token 由 use_cases 层注入到 ``system_config["_resolved_token"]``
3. 构造带 429 退避的 ``request_fn``,注入到生成器 payload
4. 调用 ``discover_zendesk_metadata`` 或 ``ZendeskConfigGenerator``
429 退避分层(见设计文档 §5.6
- discover/preview/create 阶段:本模块 ``_request_with_retry`` 实现(解析 Retry-After
- 运行时工具执行:通过工具 ``retry_policy.retry_status_codes: [429, 502, 503, 504]``
配置(见 generators.py
认证头构建(见设计文档 §3.5
- OAuth2: ``system_config["_resolved_token"]["access_token"]`` → Bearer
- basic (API Token): ``system_config["auth_config"]["username"]`` / ``["password"]`` → Basic
- token 由 use_cases 层通过 token_manager.get_token 预处理后注入到
``system_config["_resolved_token"]``handler 不自行换取 token
"""
from __future__ import annotations
import asyncio
import base64
from collections.abc import Awaitable, Callable
from typing import TYPE_CHECKING, Any
from yuxi.external_systems.exceptions import (
AuthError,
DomainValidationError,
ExecutionError,
RateLimitExceededError,
)
from yuxi.external_systems.integrations.schemas import GeneratedToolsDraft
from yuxi.external_systems.integrations.zendesk.error_extractor import (
map_zendesk_error,
)
from yuxi.external_systems.integrations.zendesk.generators import (
ZendeskConfigGenerator,
)
from yuxi.external_systems.integrations.zendesk.metadata import (
resolve_oauth_endpoints,
)
from yuxi.external_systems.integrations.zendesk.zendesk_metadata import (
discover_zendesk_metadata,
)
if TYPE_CHECKING:
import httpx
# discover/preview/create 阶段 429 退避参数
_RETRY_MAX_ATTEMPTS = 5
_RETRY_BASE_DELAY = 1.0
# Zendesk 通用请求头(除 Authorization 外)
_ZENDESK_HEADERS: dict[str, str] = {
"Accept": "application/json",
"Content-Type": "application/json",
}
def _build_auth_headers(system_config: dict[str, Any]) -> dict[str, str]:
"""从 system_config 提取凭证,构建 Zendesk 请求头。
两种认证形态:
- OAuth2: ``system_config["_resolved_token"]["access_token"]`` → Bearer
- basic (API Token): ``system_config["auth_config"]["username"]`` / ``["password"]`` → Basic
token 由 use_cases 层通过 ``token_manager.get_token`` 预处理后注入到
``system_config["_resolved_token"]``。handler 不自行换取 token。
"""
headers = dict(_ZENDESK_HEADERS)
token_info = system_config.get("_resolved_token")
if isinstance(token_info, dict) and token_info.get("access_token"):
token_type = token_info.get("token_type", "Bearer")
headers["Authorization"] = f"{token_type} {token_info['access_token']}"
return headers
# 非 token 类认证basic由 use_cases 层解析后注入 auth_config
auth_config = system_config.get("auth_config") or {}
username = auth_config.get("username")
password = auth_config.get("password")
if username and password:
encoded = base64.b64encode(f"{username}:{password}".encode()).decode()
headers["Authorization"] = f"Basic {encoded}"
return headers
raise AuthError("zendesk: system_config 缺少 _resolved_token 或 auth_config 凭证use_cases 层未注入凭证")
def _resolve_base_url(system_config: dict[str, Any]) -> str:
"""从 system_config 提取 base_url支持 subdomain 拼接。"""
connection_config = system_config.get("connection_config") or {}
base_url = connection_config.get("base_url")
if not base_url:
subdomain = connection_config.get("subdomain")
if not subdomain:
raise DomainValidationError("zendesk: system_config.connection_config 需包含 base_url 或 subdomain")
base_url = f"https://{subdomain}.zendesk.com"
return str(base_url).rstrip("/")
def _resolve_resources(system_config: dict[str, Any]) -> list[str] | None:
"""从 system_config 提取资源过滤白名单。"""
discovery_options = system_config.get("discovery_options") or {}
return discovery_options.get("resources")
async def _request_with_retry(
method: str,
url: str,
headers: dict[str, str],
params: dict[str, Any] | None = None,
*,
max_retries: int = _RETRY_MAX_ATTEMPTS,
base_delay: float = _RETRY_BASE_DELAY,
) -> httpx.Response:
"""handler 内部 HTTP 调用的 429 退避(仅用于 discover/preview/create 阶段)。
优先使用响应头 ``Retry-After``,否则指数退避(``base_delay * 2 ** attempt``)。
运行时工具执行的 429 退避由框架 executor + 工具 retry_policy 处理,
不在此函数范围内。
非 2xx 响应(非 429通过 ``map_zendesk_error`` 转换为 ExternalSystemError 子类。
网络层异常(超时 / 连接错误)转换为 ``ExecutionError``。
"""
import httpx
try:
async with httpx.AsyncClient() as client:
last_response: httpx.Response | None = None
for attempt in range(max_retries + 1):
response = await client.request(method, url, headers=headers, params=params)
if response.status_code != 429:
last_response = response
break
if attempt == max_retries:
retry_after_header = response.headers.get("Retry-After", "60")
try:
retry_after = int(retry_after_header)
except ValueError:
retry_after = 60
raise RateLimitExceededError(
f"Zendesk 限流,已重试 {max_retries} 次仍失败: {url}",
retry_after=retry_after,
limit_type="qps",
)
# 优先使用 Retry-After 头,否则指数退避
retry_after_header = response.headers.get("Retry-After")
if retry_after_header:
try:
delay = float(retry_after_header)
except ValueError:
delay = base_delay * (2**attempt)
else:
delay = base_delay * (2**attempt)
await asyncio.sleep(delay)
except httpx.RequestError as exc:
raise ExecutionError(f"Zendesk 网络请求失败: {exc}") from exc
assert last_response is not None
if last_response.is_success:
return last_response
# 非 2xx解析错误 body 并映射为 ExternalSystemError 子类
try:
error_body = last_response.json()
except Exception:
error_body = {"error": {"message": last_response.text}}
raise map_zendesk_error(last_response.status_code, error_body)
def _make_request_fn() -> Callable[
[str, str, dict[str, str], dict[str, Any] | None],
Awaitable[httpx.Response],
]:
"""构造带 429 退避的 request_fn供 discover_zendesk_metadata 使用。"""
async def request_fn(
method: str,
url: str,
headers: dict[str, str],
params: dict[str, Any] | None = None,
) -> httpx.Response:
return await _request_with_retry(method, url, headers, params)
return request_fn
async def discover_zendesk(
source_type: str,
system_config: dict[str, Any],
) -> list[dict[str, Any]]:
"""discover handler发现 Zendesk 实例可用资源摘要。
Returns:
资源摘要列表,每项含 ``name`` / ``display_name`` / ``field_count``。
"""
base_url = _resolve_base_url(system_config)
auth_headers = _build_auth_headers(system_config)
resources = _resolve_resources(system_config)
request_fn = _make_request_fn()
metadata = await discover_zendesk_metadata(
base_url,
auth_headers,
resources=resources,
request_fn=request_fn,
)
return [
{
"name": r.name,
"display_name": r.display_name,
"field_count": len(r.fields),
}
for r in metadata
]
async def preview_zendesk_tools(
source_type: str,
system_config: dict[str, Any],
) -> list[dict[str, Any]]:
"""preview_tools handler预览将生成的工具列表。
Returns:
工具预览列表,每项为 ExternalToolCreateInput 兼容的 dict。
"""
payload = _build_generator_payload(system_config)
generator = ZendeskConfigGenerator()
return await generator.generate(payload)
async def create_zendesk_tools(
source_type: str,
system_config: dict[str, Any],
) -> GeneratedToolsDraft:
"""create_tools handler生成工具草稿不直接持久化
Returns:
GeneratedToolsDraft由 use_cases 层统一持久化。
"""
payload = _build_generator_payload(system_config)
generator = ZendeskConfigGenerator()
tool_configs = await generator.generate(payload)
return GeneratedToolsDraft(tool_configs=tool_configs, override_existing=False)
def _build_generator_payload(system_config: dict[str, Any]) -> dict[str, Any]:
"""从 system_config 构造生成器 payload。
生成器 payload 是 system_config 的子集,包含:
- base_url: str
- auth_headers: dict[str, str]
- auth_config: dict
- auth_type: str
- resources: list[str] | None
- request_fn: 带 429 退避的 HTTP 请求函数
OAuth2 模式需将 ``token_url`` 注入 ``auth_config``(供框架级插件刷新)。
"""
# OAuth2 模式需将 token_url 注入 auth_config供框架级插件刷新
auth_config = dict(system_config.get("auth_config") or {})
if auth_config.get("auth_type") == "oauth2_authorization_code":
base_url = _resolve_base_url(system_config)
endpoints = resolve_oauth_endpoints(base_url)
auth_config.setdefault("token_url", endpoints["token_url"])
return {
"base_url": _resolve_base_url(system_config),
"auth_headers": _build_auth_headers(system_config),
"auth_config": auth_config,
"auth_type": system_config.get("auth_type", "basic"),
"resources": _resolve_resources(system_config),
"request_fn": _make_request_fn(),
}