Kris
3e861d6cd1
实现完整的Freshdesk和Freshchat集成支持，包含会话守卫、错误定义、消息去重、配置管理、webhook处理、出站消息发送、状态监控、安全校验、配对功能和流式回复支持
80 lines
2.6 KiB
Python
80 lines
2.6 KiB
Python
import logging
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import time
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from yuxi.channel.extensions.freshdesk.types import FreshdeskIdentity, FreshdeskInboundEvent
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from yuxi.channel.message.models import GroupContext, MessageType, PeerInfo, UnifiedMessage
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from yuxi.channel.routing.models import PeerKind
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logger = logging.getLogger(__name__)
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class FreshdeskMonitor:
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def __init__(self):
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self._dedupe: dict[str, float] = {}
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async def convert_event(
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self,
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event: FreshdeskInboundEvent,
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identity: FreshdeskIdentity,
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account_id: str,
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mode: str,
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) -> UnifiedMessage | None:
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if self._is_echo(event, identity):
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return None
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if self._is_duplicate(event):
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return None
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if mode == "freshchat" and not event.conversation_id:
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return None
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if mode == "freshdesk" and not event.ticket_id:
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return None
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target_id = event.conversation_id or event.ticket_id or ""
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return UnifiedMessage(
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msg_id=f"freshdesk:{event.message_id}",
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channel_type="freshdesk",
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account_id=account_id,
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content=event.content,
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sender=PeerInfo(
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kind=PeerKind.DIRECT,
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id=event.actor_id or "unknown",
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display_name=event.actor_name.strip() or "Customer",
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),
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message_type=self._detect_type(event),
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group=GroupContext(id=target_id),
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raw=event.raw,
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timestamp=event.created_at,
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)
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def _is_echo(self, event: FreshdeskInboundEvent, identity: FreshdeskIdentity) -> bool:
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if event.actor_type == "agent" and event.actor_id == identity.freshdesk_agent_id:
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return True
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return False
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def _is_duplicate(self, event: FreshdeskInboundEvent) -> bool:
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dedupe_key = f"{event.source}:{event.event_id}"
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now = time.time()
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if dedupe_key in self._dedupe:
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return True
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self._dedupe[dedupe_key] = now
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self._cleanup_expired(now)
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return False
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def _cleanup_expired(self, now: float):
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expired = [k for k, ts in self._dedupe.items() if now - ts > 60]
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for k in expired:
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del self._dedupe[k]
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def _detect_type(self, event: FreshdeskInboundEvent) -> MessageType:
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if event.attachments:
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for att in event.attachments:
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content_type = att.get("content_type", "")
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if content_type.startswith("image/"):
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return MessageType.IMAGE
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if content_type.startswith("video/"):
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return MessageType.VIDEO
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return MessageType.FILE
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return MessageType.TEXT
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