ForcePilot/backend/package/yuxi/channel/extensions/helpscout/plugin.json
Kris 432d5db970 feat(helpscout): 新增Help Scout客服工单渠道插件
完成Help Scout渠道的完整功能实现,包含API客户端、webhook处理、轮询同步、自动回复、工单标签分配、客户资料管理等核心能力,附带完整的配置Schema与插件元信息
2026-05-21 10:49:56 +08:00

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JSON

{
"id": "helpscout",
"name": "Help Scout",
"version": "0.1.0",
"description": "Help Scout 客服工单渠道插件,支持 AI 辅助草拟回复、内部备注、工单状态管理",
"author": "ForcePilot Team",
"order": 75,
"dependencies": ["httpx", "beautifulsoup4"],
"capabilities": {
"chat_types": ["direct"],
"message_types": ["text"],
"reactions": false,
"streaming": true,
"streaming_mode": "block",
"block_streaming": true,
"block_streaming_chunk_min_chars": 200,
"block_streaming_chunk_max_chars": 1500,
"block_streaming_chunk_break_preference": "paragraph",
"block_streaming_coalesce_min_chars": 100,
"block_streaming_coalesce_max_chars": 600,
"block_streaming_coalesce_idle_ms": 500,
"threads": false,
"reply": true,
"edit": false,
"unsend": false,
"media": true,
"polling_fallback": true,
"typing_indicator": false
},
"enabled": false,
"python_requires": ">=3.12"
}