Kris
432d5db970
完成Help Scout渠道的完整功能实现，包含API客户端、webhook处理、轮询同步、自动回复、工单标签分配、客户资料管理等核心能力，附带完整的配置Schema与插件元信息
86 lines
2.4 KiB
Python
86 lines
2.4 KiB
Python
from __future__ import annotations
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import re
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HELPSCOUT_EMAIL_TEMPLATE = """\
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<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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</head>
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<body style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
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line-height: 1.6; color: #333; max-width: 600px; margin: 0 auto;">
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<div style="padding: 20px 0;">
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{greeting}
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<div style="margin: 16px 0;">
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{body}
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</div>
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{signature}
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</div>
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</body>
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</html>"""
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HELPSCOUT_NOTE_TEMPLATE = """\
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<div style="background: #f0f7ff; border-left: 4px solid #2196F3;
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padding: 12px 16px; margin: 8px 0; border-radius: 4px;">
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<strong style="color: #1976D2;">AI Analysis:</strong> {content}
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</div>
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"""
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def wrap_email_reply(
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body_html: str,
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greeting: str = "",
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signature: str = "",
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) -> str:
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greeting_html = f"<p>{greeting}</p>" if greeting else ""
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signature_html = f"<p style='margin-top: 24px; color: #666; font-size: 14px;'>{signature}</p>" if signature else ""
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return HELPSCOUT_EMAIL_TEMPLATE.format(
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greeting=greeting_html,
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body=body_html,
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signature=signature_html,
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)
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def wrap_ai_note(content: str) -> str:
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escaped = content.replace("&", "&").replace("<", "<").replace(">", ">")
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return HELPSCOUT_NOTE_TEMPLATE.format(content=escaped)
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def text_to_html_body(text: str) -> str:
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result = text
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result = re.sub(r"\*\*(.+?)\*\*", r"<strong>\1</strong>", result)
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result = re.sub(r"\*(.+?)\*", r"<em>\1</em>", result)
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result = re.sub(r"\[([^\]]+)\]\(([^\)]+)\)", r'<a href="\2">\1</a>', result)
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lines = result.split("\n")
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paragraphs = []
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current = ""
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for line in lines:
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line = line.strip()
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if not line:
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if current:
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paragraphs.append(f"<p>{current}</p>")
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current = ""
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continue
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if line.startswith("- ") or line.startswith("* "):
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if current:
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paragraphs.append(f"<p>{current}</p>")
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current = ""
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item = line[2:]
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paragraphs.append(f"<div>{item}</div>")
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else:
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if current:
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current += f"<br>{line}"
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else:
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current = line
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if current:
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paragraphs.append(f"<p>{current}</p>")
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return "\n".join(paragraphs)
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