Kris
3e861d6cd1
实现完整的Freshdesk和Freshchat集成支持，包含会话守卫、错误定义、消息去重、配置管理、webhook处理、出站消息发送、状态监控、安全校验、配对功能和流式回复支持
56 lines
1.2 KiB
Python
56 lines
1.2 KiB
Python
FRESHCHAT_RATE_LIMIT = 350
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FRESHDESK_RATE_LIMIT = 300
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FRESHDESK_RATE_LIMIT_ENTERPRISE = 500
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MAX_RETRIES = 3
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DEFAULT_TIMEOUT = 30.0
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MAX_ATTACHMENT_SIZE_MB = 20
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MAX_MESSAGE_LENGTH = 40000
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FRESHCHAT_STATUS_VALUES = ("new", "active", "assigned", "resolved")
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FRESHDESK_STATUS_MAP = {
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2: "Open",
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3: "Pending",
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4: "Resolved",
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5: "Closed",
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}
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FRESHDESK_PRIORITY_MAP = {
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1: "Low",
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2: "Medium",
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3: "High",
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4: "Urgent",
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}
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MESSAGE_PART_TYPES = frozenset({
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"text", "image", "file", "quick_replies",
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"card", "carousel", "location", "private_note",
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})
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VALID_FRESHCHAT_EVENTS = frozenset({
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"message_create",
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"message_update",
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"message_delete",
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"conversation_create",
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"conversation_update",
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"conversation_assignment",
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"conversation_resolution",
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"conversation_reopen",
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})
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VALID_FRESHDESK_EVENTS = frozenset({
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"ticket_created",
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"ticket_updated",
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"ticket_reply",
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"ticket_note_added",
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"ticket_assigned",
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"ticket_deleted",
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})
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FRESHDESK_RETRY_MAX = 3
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FRESHDESK_RETRY_BASE = 1.0
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FRESHDESK_RETRY_MAX_DELAY = 10.0
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RECONCILE_INTERVAL_SECONDS = 300
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FRESHDESK_BLOCK_STREAMING_CHUNK_MIN_CHARS = 300
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FRESHDESK_BLOCK_STREAMING_CHUNK_MAX_CHARS = 1500
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