afv-library/skills/platform-data-and-tooling-api-context-get/assets/enterprise_api/VoiceCallInsight.json

{
  "sections": [
    "title",
    "description",
    "fields",
    "special_access_rules"
  ],
  "title": "VoiceCallInsight - Data API",
  "description": "Represents the voice call insight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later.",
  "fields_columns": [
    "type",
    "properties",
    "description",
    "relationship_name",
    "relationship_type",
    "refers_to"
  ],
  "fields": {
    "EngagementInsightType": {
      "type": "string",
      "properties": "Filter, Group, Sort",
      "description": "The unique identifier of the platform setup entity that defines the configuration for this engagement insight type.",
      "required": true
    },
    "GenerationDateTime": {
      "type": "dateTime",
      "properties": "Filter, Sort",
      "description": "The timestamp when the call insight was generated.",
      "required": true
    },
    "InsightConfigName": {
      "type": "string",
      "properties": "Filter, Group, Nillable, Sort",
      "description": "The name of the insight configuration, or category, used to classify the insight."
    },
    "InsightLanguage": {
      "type": "picklist",
      "properties": "Filter, Group, Nillable, Restricted picklist, Sort",
      "description": "The language associated with the insight type. Each insight type is currently limited to a single language. If the same insight type is mapped to a different language, a new insight type is created."
    },
    "InsightModel": {
      "type": "picklist",
      "properties": "Defaulted on create, Filter, Group, Restricted picklist, Sort",
      "description": "The category of the insight type. Possible values are: FOUNDTIONAL—Foundational GENERATIVE—Generative KEYWORD—Keyword SITUATIONAL—Situational TIME_BASED—Time-Based The default value is KEYWORD.",
      "required": true
    },
    "InsightOccurrenceCount": {
      "type": "int",
      "properties": "Filter, Group, Nillable, Sort",
      "description": "The number of times a particular insight occurred in the transcript."
    },
    "InsightSubject": {
      "type": "string",
      "properties": "Filter, Group, Nillable, Sort",
      "description": "The specific text, phrase, or subject identified in the voice call transcript that serves as the basis for the insight."
    },
    "InsightText": {
      "type": "textarea",
      "properties": "Nillable",
      "description": "The text content of the insight derived from the voice call transcript."
    },
    "Name": {
      "type": "string",
      "properties": "Filter, Group, idLookup, Nillable, Sort",
      "description": "The name of the insight type."
    },
    "Scope": {
      "type": "picklist",
      "properties": "Defaulted on create, Filter, Group, Restricted picklist, Sort",
      "description": "The scope of the insight type. Possible values are: Organization User The default value is Organization.",
      "required": true
    },
    "VoiceCallId": {
      "type": "reference",
      "properties": "Filter, Group, Sort",
      "description": "ID of the associated parent VoiceCall. This field is a relationship field.",
      "relationship_name": "VoiceCall",
      "relationship_type": "Master-detail",
      "refers_to": "VoiceCall (the master object)",
      "required": true
    },
    "VoiceCallRecordingId": {
      "type": "reference",
      "properties": "Filter, Group, Nillable, Sort",
      "description": "ID of the associated parent VoiceCallRecording. This field is a relationship field.",
      "relationship_name": "VoiceCallRecording",
      "refers_to": "VoiceCallRecording"
    },
    "VoiceCallTranscript": {
      "type": "string",
      "properties": "Filter, Group, Nillable, Sort",
      "description": "The transcript of the voice call. This field requires the canUserDoCloudIntegration permission."
    }
  },
  "special_access_rules": "Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set."
}