mirror of
https://github.com/forcedotcom/afv-library.git
synced 2026-07-31 04:01:24 +08:00
58 lines
3.2 KiB
JSON
58 lines
3.2 KiB
JSON
|
{
|
|||
|
|
"sections": [
|
|||
|
|
"title",
|
|||
|
|
"description",
|
|||
|
|
"file_information",
|
|||
|
|
"directory_location",
|
|||
|
|
"fields",
|
|||
|
|
"wsdl_segment",
|
|||
|
|
"declarative_metadata_sample_definition"
|
|||
|
|
],
|
|||
|
|
"title": "CallCenterRoutingMap - Metadata API",
|
|||
|
|
"description": "Represents the mapping between a user or queue in a Salesforce org to a user or queue in an external system’s call center.",
|
|||
|
|
"file_information": ".callCenterRoutingMap",
|
|||
|
|
"directory_location": "callCenterRoutingMaps",
|
|||
|
|
"fields_columns": [
|
|||
|
|
"type",
|
|||
|
|
"required",
|
|||
|
|
"description"
|
|||
|
|
],
|
|||
|
|
"fields": {
|
|||
|
|
"callCenter": {
|
|||
|
|
"type": "string",
|
|||
|
|
"required": true,
|
|||
|
|
"description": "Reference to a call center."
|
|||
|
|
},
|
|||
|
|
"developerName": {
|
|||
|
|
"type": "string",
|
|||
|
|
"required": true,
|
|||
|
|
"description": "The developer name is a combination of the Salesforce user ID or queue name, and the callCenter value, with an underscore between these two values. [SALESFORCE_USER_ID]_[CALL_CENTER] [SALESFORCE_QUEUE_NAME]_[CALL_CENTER]"
|
|||
|
|
},
|
|||
|
|
"externalId": {
|
|||
|
|
"type": "string",
|
|||
|
|
"required": true,
|
|||
|
|
"description": "Unique identifier for the external system’s user or queue."
|
|||
|
|
},
|
|||
|
|
"masterLabel": {
|
|||
|
|
"type": "string",
|
|||
|
|
"required": true,
|
|||
|
|
"description": "The master label of the CallCenterRoutingMap."
|
|||
|
|
},
|
|||
|
|
"quickConnect": {
|
|||
|
|
"type": "string",
|
|||
|
|
"description": "The Amazon Connect QuickConnectId ARN used to determine agent availability for Omni-Channel call transfers. Available in API version 56.0 and later."
|
|||
|
|
},
|
|||
|
|
"referenceRecord": {
|
|||
|
|
"type": "string",
|
|||
|
|
"required": true,
|
|||
|
|
"description": "Lookup field to a Salesforce user or queue."
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"wsdl_segment": "```xml\n<xsd:complexType name=\"CallCenterRoutingMap\">\n <xsd:complexContent>\n <xsd:extension base=\"tns:Metadata\">\n <xsd:sequence>\n <xsd:element name=\"callCenter\" type=\"xsd:string\"/>\n <xsd:element name=\"developerName\" type=\"xsd:string\"/>\n <xsd:element name=\"externalId\" type=\"xsd:string\"/>\n <xsd:element name=\"masterLabel\" type=\"xsd:string\"/>\n <xsd:element name=\"quickConnect\" minOccurs=\"0\" type=\"xsd:string\"/>\n <xsd:element name=\"referenceRecord\" type=\"xsd:string\"/>\n </xsd:sequence>\n </xsd:extension>\n </xsd:complexContent>\n</xsd:complexType>\n<xsd:complexType name=\"Metadata\">\n <xsd:sequence>\n <xsd:element name=\"fullName\" minOccurs=\"0\" type=\"xsd:string\"/>\n </xsd:sequence>\n</xsd:complexType>\n```",
|
|||
|
|
"declarative_metadata_sample_definition": [
|
|||
|
|
{
|
|||
|
|
"description": "The following is an example of a CallCenterRoutingMap component.",
|
|||
|
|
"code": "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<CallCenterRoutingMap xmlns=\"http://soap.sforce.com/2006/04/metadata\">\n <callCenter>ExampleCallCenter</callCenter>\n<developerName>User_001ABC00000FjYIIA0_04vZ6000000Cagl</developerName>\n<externalId>arn:aws:connect:ap-northeast-1:484907484500:instance/examplestring-9c18-4aa5-b5fe-cda6f34d99a0/agent/a69f7afe-5b04-4aa8-b5ee-108a84d0f504</externalId>\n <masterLabel>001ABC00000FjYIIA0</masterLabel>\n <referenceRecord>example.d2b87b8182fa@domain.com</referenceRecord>\n</CallCenterRoutingMap>"
|
|||
|
|
}
|
|||
|
|
]
|
|||
|
|
}
|