{ "sections": [ "title", "description", "fields", "usage", "wsdl_segment", "field_reference" ], "title": "Skill - Data API", "description": "Represents a category or group of Chat users or service resources in Field Service or Workforce Engagement. This object is available in API version 24.0 and later.", "fields_columns": [ "type", "properties", "description", "relationship_name", "refers_to" ], "fields": { "Description": { "type": "textarea", "properties": "Create, Nillable, Update", "description": "The description of the skill." }, "DeveloperName": { "type": "string", "properties": "Create, Filter, Group, Sort, Update", "description": "The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance slows down while Salesforce generates one for each record." }, "Language": { "type": "picklist", "properties": "Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update", "description": "The language of the skill." }, "LastViewedDate": { "type": "datetime", "properties": "Filter, Nillable, Sort", "description": "The timestamp for when the current user last viewed the skill." }, "MasterLabel": { "type": "string", "properties": "Create, Filter, Group, idLookup, Sort, Update", "description": "The name of the skill." }, "TypeId": { "type": "reference", "properties": "Create, Filter, Group, Nillable, Sort, Update", "description": "The skill type associated with the skill. This field is a relationship field. This field is available in API version 58.0 and later.", "relationship_name": "Type", "refers_to": "SkillType" } }, "usage": "- **Chat**: Use this object to assign Chat users to groups based on their abilities. The skills associated with a LiveChatButton determine which agents receive chat requests that come in through that button.\n- **Field Service**: Use this object to track certifications and areas of expertise in your workforce. After you create a skill, you can: Assign it to a service resource via the Skills related list on the resource’s detail page. When you assign a skill to a service resource, you can specify their skill level and the duration of the skill. Add it as a required skill via the Skill Requirements related list on any work type, work order, or work order line item. When you add a required skill to a work record, you can specify the skill level.\n- **Workforce Engagement**: Use this object to specify areas of expertise in your workforce. After you create a skill, you can: Assign it to a service resource via the Skills related list on the resource’s detail page. Add it as a required skill via the Skill Requirements related list on a job profile.", "wsdl_segment": "```xml\n\n \n \n \n \n\n\n \n\n\n \n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n```", "field_reference": { "CreatedById": { "field_label": "Created By ID", "type": "reference", "length": "18" }, "CreatedDate": { "field_label": "Created Date", "type": "datetime" }, "Description": { "field_label": "Description", "type": "textarea", "length": "32000" }, "DeveloperName": { "field_label": "Developer Name", "type": "string", "length": "80" }, "Id": { "field_label": "Skill ID", "type": "id", "length": "18" }, "IsDeleted": { "field_label": "Deleted", "type": "boolean" }, "Language": { "field_label": "Master Language", "type": "picklist", "length": "40" }, "LastModifiedById": { "field_label": "Last Modified By ID", "type": "reference", "length": "18" }, "LastModifiedDate": { "field_label": "Last Modified Date", "type": "datetime" }, "LastViewedDate": { "field_label": "Last Viewed Date", "type": "datetime" }, "MasterLabel": { "field_label": "Name", "type": "string", "length": "80" }, "SystemModstamp": { "field_label": "System Modstamp", "type": "datetime" }, "TypeId": { "field_label": "Skill Type ID", "type": "reference", "length": "18" } }, "field_reference_columns": [ "field_label", "type", "length" ] }