{
"sections": [
"title",
"description",
"fields",
"usage",
"wsdl_segment",
"field_reference"
],
"title": "Skill - Data API",
"description": "Represents a category or group of Chat users or service resources in Field Service or Workforce Engagement. This object is available in API version 24.0 and later.",
"fields_columns": [
"type",
"properties",
"description",
"relationship_name",
"refers_to"
],
"fields": {
"Description": {
"type": "textarea",
"properties": "Create, Nillable, Update",
"description": "The description of the skill."
},
"DeveloperName": {
"type": "string",
"properties": "Create, Filter, Group, Sort, Update",
"description": "The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance slows down while Salesforce generates one for each record."
},
"Language": {
"type": "picklist",
"properties": "Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update",
"description": "The language of the skill."
},
"LastViewedDate": {
"type": "datetime",
"properties": "Filter, Nillable, Sort",
"description": "The timestamp for when the current user last viewed the skill."
},
"MasterLabel": {
"type": "string",
"properties": "Create, Filter, Group, idLookup, Sort, Update",
"description": "The name of the skill."
},
"TypeId": {
"type": "reference",
"properties": "Create, Filter, Group, Nillable, Sort, Update",
"description": "The skill type associated with the skill. This field is a relationship field. This field is available in API version 58.0 and later.",
"relationship_name": "Type",
"refers_to": "SkillType"
}
},
"usage": "- **Chat**: Use this object to assign Chat users to groups based on their abilities. The skills associated with a LiveChatButton determine which agents receive chat requests that come in through that button.\n- **Field Service**: Use this object to track certifications and areas of expertise in your workforce. After you create a skill, you can: Assign it to a service resource via the Skills related list on the resource’s detail page. When you assign a skill to a service resource, you can specify their skill level and the duration of the skill. Add it as a required skill via the Skill Requirements related list on any work type, work order, or work order line item. When you add a required skill to a work record, you can specify the skill level.\n- **Workforce Engagement**: Use this object to specify areas of expertise in your workforce. After you create a skill, you can: Assign it to a service resource via the Skills related list on the resource’s detail page. Add it as a required skill via the Skill Requirements related list on a job profile.",
"wsdl_segment": "```xml\n\n \n \n \n \n\n\n \n\n\n \n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n```",
"field_reference": {
"CreatedById": {
"field_label": "Created By ID",
"type": "reference",
"length": "18"
},
"CreatedDate": {
"field_label": "Created Date",
"type": "datetime"
},
"Description": {
"field_label": "Description",
"type": "textarea",
"length": "32000"
},
"DeveloperName": {
"field_label": "Developer Name",
"type": "string",
"length": "80"
},
"Id": {
"field_label": "Skill ID",
"type": "id",
"length": "18"
},
"IsDeleted": {
"field_label": "Deleted",
"type": "boolean"
},
"Language": {
"field_label": "Master Language",
"type": "picklist",
"length": "40"
},
"LastModifiedById": {
"field_label": "Last Modified By ID",
"type": "reference",
"length": "18"
},
"LastModifiedDate": {
"field_label": "Last Modified Date",
"type": "datetime"
},
"LastViewedDate": {
"field_label": "Last Viewed Date",
"type": "datetime"
},
"MasterLabel": {
"field_label": "Name",
"type": "string",
"length": "80"
},
"SystemModstamp": {
"field_label": "System Modstamp",
"type": "datetime"
},
"TypeId": {
"field_label": "Skill Type ID",
"type": "reference",
"length": "18"
}
},
"field_reference_columns": [
"field_label",
"type",
"length"
]
}