{ "sections": [ "title", "description", "fields", "special_access_rules" ], "title": "VideoCallInsight - Data API", "description": "Represents the video call insight data associated with a video call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later.", "fields_columns": [ "type", "properties", "description", "relationship_name", "relationship_type", "refers_to" ], "fields": { "EngagementInsightType": { "type": "string", "properties": "Filter, Group, Sort", "description": "The unique identifier of the platform setup entity that defines the configuration for this engagement insight type.", "required": true }, "GenerationDateTime": { "type": "dateTime", "properties": "Filter, Sort", "description": "The timestamp when the call insight was generated.", "required": true }, "InsightConfigName": { "type": "string", "properties": "Filter, Group, Nillable, Sort", "description": "The name of the insight configuration, or category, used to classify the insight." }, "InsightLanguage": { "type": "picklist", "properties": "Filter, Group, Nillable, Restricted picklist, Sort", "description": "The language associated with the insight type. Each insight type is currently limited to a single language. If the same insight type is mapped to a different language, a new insight type is created." }, "InsightModel": { "type": "picklist", "properties": "Defaulted on create, Filter, Group, Restricted picklist, Sort", "description": "The category of the insight type. Possible values are: FOUNDTIONAL—Foundational GENERATIVE—Generative KEYWORD—Keyword SITUATIONAL—Situational TIME_BASED—Time-Based The default value is KEYWORD.", "required": true }, "InsightOccurrenceCount": { "type": "int", "properties": "Filter, Group, Nillable, Sort", "description": "The number of times a particular insight occurred in the transcript." }, "InsightSubject": { "type": "string", "properties": "Filter, Group, Nillable, Sort", "description": "The specific text, phrase, or subject identified in the video call transcript that serves as the basis for the insight." }, "InsightText": { "type": "textarea", "properties": "Nillable", "description": "The text content of the insight derived from the video call transcript." }, "Name": { "type": "string", "properties": "Filter, Group, idLookup, Nillable, Sort", "description": "The display name of the insight type." }, "Scope": { "type": "picklist", "properties": "Defaulted on create, Filter, Group, Restricted picklist, Sort", "description": "The scope of the insight type. Possible values are: Organization User The default value is Organization.", "required": true }, "VideoCallId": { "type": "reference", "properties": "Filter, Group, Sort", "description": "ID of the associated parent VideoCall record. This field is a relationship field.", "relationship_name": "VideoCall", "relationship_type": "Master-detail", "refers_to": "VideoCall (the master object)", "required": true }, "VideoCallRecordingId": { "type": "reference", "properties": "Filter, Group, Nillable, Sort", "description": "ID of the associated parent VideoCallRecording record. This field is a relationship field.", "relationship_name": "VideoCallRecording", "refers_to": "VideoCallRecording" }, "VideoCallTranscriptId": { "type": "reference", "properties": "Filter, Group, Nillable, Sort", "description": "ID of the associated VideoCallTranscript record. This field is a relationship field.", "relationship_name": "VideoCallTranscript", "refers_to": "VideoCallTranscript" } }, "special_access_rules": "Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set." }