{ "sections": [ "title", "description", "fields", "special_access_rules", "field_reference" ], "title": "VendorCallCenterStatusMap - Data API", "description": "Stores a mapping between a call center vendor agent status and a Salesforce presence status for an associated call center. This object is available in API version 54.0 and later.", "fields_columns": [ "type", "properties", "description", "relationship_name", "relationship_type", "refers_to" ], "fields": { "CallCenterId": { "type": "reference", "properties": "Create, Filter, Group, Sort, Update", "description": "Reference to a call center. This is a relationship field.", "relationship_name": "CallCenter", "relationship_type": "Lookup", "refers_to": "CallCenter" }, "ExternalStatus": { "type": "string", "properties": "Create, Filter, Group, idLookup, Sort, Update", "description": "Status value to set for the call center vendor agent." }, "ServicePresenceStatusId": { "type": "reference", "properties": "Create, Filter, Group, Sort, Update", "description": "Reference to a presence status that can be assigned to a service channel. This is a relationship field.", "relationship_name": "ServicePresenceStatus", "relationship_type": "Lookup", "refers_to": "ServicePresenceStatus" } }, "special_access_rules": "To access this object, Omni-Channel and Salesforce Voice must be enabled.\n\nTo access this object, Omni-Channel and Salesforce\n Voice must be enabled.", "field_reference": { "CallCenterId": { "field_label": "Call Center ID", "type": "reference", "length": "18" }, "CreatedById": { "field_label": "Created By ID", "type": "reference", "length": "18" }, "CreatedDate": { "field_label": "Created Date", "type": "datetime" }, "ExternalStatus": { "field_label": "External Presence Status", "type": "string", "length": "255" }, "Id": { "field_label": "Vendor Call Center Status Mapping ID", "type": "id", "length": "18" }, "IsDeleted": { "field_label": "Deleted", "type": "boolean" }, "LastModifiedById": { "field_label": "Last Modified By ID", "type": "reference", "length": "18" }, "LastModifiedDate": { "field_label": "Last Modified Date", "type": "datetime" }, "ServicePresenceStatusId": { "field_label": "Service Presence Status ID", "type": "reference", "length": "18" }, "SystemModstamp": { "field_label": "System Modstamp", "type": "datetime" } }, "field_reference_columns": [ "field_label", "type", "length" ] }