{
  "sections": [
    "title",
    "description",
    "file_information",
    "directory_location",
    "fields",
    "wsdl_segment",
    "declarative_metadata_sample_definition"
  ],
  "title": "ConversationalIntelligenceSettings - Metadata API",
  "description": "Represents the org's Einstein Conversation Insights settings, such as whether Einstein Conversation Insights is enabled. Einstein Conversation Insights lets you analyze your rep's call recordings, and gives you the insights you need to optimize every call.",
  "file_information": ".settings",
  "directory_location": "settings",
  "fields_columns": [
    "type",
    "description"
  ],
  "fields": {
    "enableCallCoaching": {
      "type": "boolean",
      "description": "Indicates whether Einstein Conversation Insights is enabled (true) or not (false). The default value is false. Available in API version 49.0 and later."
    },
    "enableCallCoachingZoom": {
      "type": "boolean",
      "description": "Indicates whether Zoom video calls are enabled for Einstein Conversation Insights (true) or not (false). The default value is false. Available in API version 51.0 and later."
    },
    "enableCallExplorer": {
      "type": "boolean",
      "description": "Indicates whether Call Explorer is enabled (true) or not (false). The default value is false. Available in API version 60.0 and later."
    },
    "enableCallSummarization": {
      "type": "boolean",
      "description": "Indicates whether Call Summary is enabled (true) or not (false). The default value is false. Available in API version 59.0 and later."
    },
    "enableConversationMining": {
      "type": "boolean",
      "description": "Indicates whether Einstein Conversation Mining is enabled (true) or not (false). The default value is false. Available in API version 61.0 and later."
    },
    "enableDiarizationPref": {
      "type": "boolean",
      "description": "Indicates whether optimal speaker separation is enabled (true) or not (false). The default value is false. Available in API version 58.0 and later. Optimal speaker separation lets Einstein Conversation Insights use acoustic features of speaker voices to separate an audio stream into separate segments."
    },
    "enableECIOOTBFlows": {
      "type": "boolean",
      "description": "Indicates whether the out-of-the-box (OOTB) flow templates for Einstein Conversation Insights are enabled (true) or not (false). The default value is false. Available in API version 65.0 and later. These flow templates provide examples of how to use ECI-generated transcripts and insights for common actions, such as drafting follow-up emails or creating next steps."
    },
    "enableGenerativeConvInsights": {
      "type": "boolean",
      "description": "Indicates whether Generative Conversation Insights is enabled (true) or not (false). The default value is false. Available in API version 61.0 and later."
    },
    "enableManualUpload": {
      "type": "boolean",
      "description": "Indicates whether Video Call Upload is enabled (true) or not (false). The default value is false. Available in API version 62.0 and later. Reserved for future use."
    },
    "enableOpptyMatching": {
      "type": "boolean",
      "description": "Indicates whether voice and video calls are related to opportunities automatically (true) or not (false). The default value is false. Available in API version 53.0 and later."
    },
    "enableRealtimeInsights": {
      "type": "boolean",
      "description": "Indicates whether Realtime Insights is enabled (true) or not (false). The default value is false. Available in API version 62.0 and later."
    },
    "enableUnifiedActivities": {
      "type": "boolean",
      "description": "Indicates whether Activity 360 Reporting is enabled (true) or not (false). The default value is false. Available in API version 58.0 and later."
    }
  },
  "wsdl_segment": "```xml\n<xsd:complexType name=\"ConversationalIntelligenceSettings\">\n  <xsd:complexContent>\n    <xsd:extension base=\"tns:Metadata\">\n      <xsd:sequence>\n        <xsd:element name=\"enableCallCoaching\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableCallCoachingZoom\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableCallExplorer\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableCallSummarization\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableConversationMining\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableDiarizationPref\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableECIOOTBFlows\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableGenECI\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableGenerativeConvInsights\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableManualUpload\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableOpptyMatching\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableRealtimeInsights\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableUnifiedActivities\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n      </xsd:sequence>\n    </xsd:extension>\n  </xsd:complexContent>\n</xsd:complexType>\n```",
  "declarative_metadata_sample_definition": [
    {
      "description": "The following is an example of a ConversationalIntelligenceSettings component.",
      "code": "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<ConversationalIntelligenceSettings xmlns=\"http://soap.sforce.com/2006/04/metadata\">\n\t<enableCallCoaching>true</enableCallCoaching>\n</ConversationalIntelligenceSettings>"
    }
  ]
}