{
  "sections": [
    "title",
    "description",
    "file_information",
    "directory_location",
    "fields",
    "sub_types",
    "declarative_metadata_sample_definition"
  ],
  "title": "WorkSkillRouting - Metadata API",
  "description": "Represents a setup object that stores a set of WorkSkillRoutingAttribute objects. These objects are used to route a work item to an agent who has the skills necessary to take the work. This type extends the Metadata metadata type and inherits its fullName field.",
  "file_information": ".workSkillRouting",
  "directory_location": "workSkillRoutings",
  "fields_columns": [
    "type",
    "description"
  ],
  "fields": {
    "isActive": {
      "type": "boolean",
      "description": "Indicates whether assignment rules are active and can be evaluated.",
      "required": true
    },
    "masterLabel": {
      "type": "string",
      "description": "The label for this object. This display value is the internal label that is not translated.",
      "required": true
    },
    "relatedEntity": {
      "type": "string",
      "description": "Type of Salesforce object that the attributes are associated with.",
      "required": true
    },
    "workSkillRoutingAttributes": {
      "type": "WorkSkillRoutingAttribute[]",
      "description": "A set of mappings between work-item field values and skills. Create one attribute mapping set for each object."
    }
  },
  "sub_types": {
    "WorkSkillRoutingAttribute": {
      "field": {
        "type": "string",
        "description": "Field that this attribute applies to.",
        "required": true
      },
      "isAdditionalSkill": {
        "type": "boolean",
        "description": "After a designated timeout period, additional skills are dropped from Omni-Channel routing. The case is then routed to the best-matched agent even if they don’t have all the skills."
      },
      "skill": {
        "type": "string",
        "description": "Skill used to route the work item when the attribute maps to the value selected.",
        "required": true
      },
      "skillLevel": {
        "type": "int",
        "description": "Level of the skill required. This value can range from 0 to 10."
      },
      "skillPriority": {
        "type": "int",
        "description": "For additional skills, specify the order in which a skill is dropped if after the Drop Additional Skills Timeout on the routing configuration, no agent with that skill is available. Skills with a lower priority rank (9 or 10) are dropped first. Skills with a higher priority rank (0 or 1) are dropped last. Skills with the same priority value are dropped as a group. You can set skill priority using attribute setup for skills-based routing or Apex code. Available in API version 49.0 and later."
      },
      "value": {
        "type": "string",
        "description": "Attribute value that is assigned to the selected skill."
      }
    }
  },
  "declarative_metadata_sample_definition": [
    {
      "description": "The following is an example of a WorkSkillRouting component.",
      "code": "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<WorkSkillRouting xmlns=\"http://soap.sforce.com/2006/04/metadata\">\n  <isActive>true</isActive>\n  <masterLabel>Attribute setup for skills-based routing for Case object</masterLabel>\n  <relatedEntity>Case</relatedEntity>\n  <workSkillRoutingAttributes>\n    <field>Case.Origin</field>\n    <isAdditionalSkill>false</isAdditionalSkill>\n    <skill>Technical_Skill</skill>\n    <skillLevel>3</skillLevel>\n    <skillPriority>2</skillPriority>\n    <value>Web</value>\n  </workSkillRoutingAttributes>\n</WorkSkillRouting>"
    }
  ]
}