{
"sections": [
"title",
"description",
"file_information",
"directory_location",
"fields",
"sub_types",
"wsdl_segment",
"declarative_metadata_sample_definition"
],
"title": "Skill - Metadata API",
"description": "Represents the settings for a skill used for field service or to route chats to agents in Chat, such as the name of the skill and which agents the skills are assigned to.",
"file_information": ".skill",
"directory_location": "skills",
"fields_columns": [
"type",
"description"
],
"fields": {
"assignments": {
"type": "SkillAssignments",
"description": "Specifies how skills are assigned to Chat users. Skills can be assigned to sets of users or sets of profiles."
},
"description": {
"type": "string",
"description": "Specifies the description of the skill. This field is available in API version 38.0 and later."
},
"label": {
"type": "string",
"description": "Specifies the name of the skill."
},
"skillType": {
"type": "string",
"description": "Specifies the skill type, such as language or department, associated with the skill. This field is available in API version 58.0 and later."
}
},
"sub_types": {
"SkillAssignments": {
"profiles": {
"type": "SkillProfileAssignments",
"description": "Specifies the profiles that are associated with a specific skill."
},
"users": {
"type": "SkillUserAssignments",
"description": "Specifies the users that are associated with a specific skill."
}
},
"SkillProfileAssignments": {
"profile": {
"type": "string",
"description": "Specifies the custom name of the profile associated with a specific skill."
}
},
"SkillUserAssignments": {
"user": {
"type": "string",
"description": "Specifies the username of the user associated with a specific skill."
}
}
},
"wsdl_segment": "```xml\n\n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n\n\n \n \n \n \n\n\n \n \n \n\n\n \n \n \n\n```",
"declarative_metadata_sample_definition": [
{
"description": "This is a sample of a skill file.",
"code": "\n\n \n \n \n LiveAgentOperator\n LiveAgentSupervisor\n \n \n jdoe@acme.com\n \n \n"
}
]
}