{ "sections": [ "title", "description", "file_information", "directory_location", "fields", "sub_types", "wsdl_segment", "declarative_metadata_sample_definition" ], "title": "Skill - Metadata API", "description": "Represents the settings for a skill used for field service or to route chats to agents in Chat, such as the name of the skill and which agents the skills are assigned to.", "file_information": ".skill", "directory_location": "skills", "fields_columns": [ "type", "description" ], "fields": { "assignments": { "type": "SkillAssignments", "description": "Specifies how skills are assigned to Chat users. Skills can be assigned to sets of users or sets of profiles." }, "description": { "type": "string", "description": "Specifies the description of the skill. This field is available in API version 38.0 and later." }, "label": { "type": "string", "description": "Specifies the name of the skill." }, "skillType": { "type": "string", "description": "Specifies the skill type, such as language or department, associated with the skill. This field is available in API version 58.0 and later." } }, "sub_types": { "SkillAssignments": { "profiles": { "type": "SkillProfileAssignments", "description": "Specifies the profiles that are associated with a specific skill." }, "users": { "type": "SkillUserAssignments", "description": "Specifies the users that are associated with a specific skill." } }, "SkillProfileAssignments": { "profile": { "type": "string", "description": "Specifies the custom name of the profile associated with a specific skill." } }, "SkillUserAssignments": { "user": { "type": "string", "description": "Specifies the username of the user associated with a specific skill." } } }, "wsdl_segment": "```xml\n\n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n\n\n \n \n \n \n\n\n \n \n \n\n\n \n \n \n\n```", "declarative_metadata_sample_definition": [ { "description": "This is a sample of a skill file.", "code": "\n\n \n \n \n LiveAgentOperator\n LiveAgentSupervisor\n \n \n jdoe@acme.com\n \n \n" } ] }