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76 lines
3.6 KiB
JSON
76 lines
3.6 KiB
JSON
{
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"sections": [
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"title",
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"description",
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"file_information",
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"directory_location",
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"fields",
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"sub_types",
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"declarative_metadata_sample_definition"
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],
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"title": "WorkSkillRouting - Metadata API",
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"description": "Represents a setup object that stores a set of WorkSkillRoutingAttribute objects. These objects are used to route a work item to an agent who has the skills necessary to take the work. This type extends the Metadata metadata type and inherits its fullName field.",
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"file_information": ".workSkillRouting",
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"directory_location": "workSkillRoutings",
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"fields_columns": [
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"type",
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"description"
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],
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"fields": {
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"isActive": {
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"type": "boolean",
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"description": "Indicates whether assignment rules are active and can be evaluated.",
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"required": true
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},
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"masterLabel": {
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"type": "string",
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"description": "The label for this object. This display value is the internal label that is not translated.",
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"required": true
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},
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"relatedEntity": {
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"type": "string",
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"description": "Type of Salesforce object that the attributes are associated with.",
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"required": true
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},
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"workSkillRoutingAttributes": {
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"type": "WorkSkillRoutingAttribute[]",
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"description": "A set of mappings between work-item field values and skills. Create one attribute mapping set for each object."
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}
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},
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"sub_types": {
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"WorkSkillRoutingAttribute": {
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"field": {
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"type": "string",
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"description": "Field that this attribute applies to.",
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"required": true
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},
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"isAdditionalSkill": {
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"type": "boolean",
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"description": "After a designated timeout period, additional skills are dropped from Omni-Channel routing. The case is then routed to the best-matched agent even if they don’t have all the skills."
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},
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"skill": {
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"type": "string",
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"description": "Skill used to route the work item when the attribute maps to the value selected.",
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"required": true
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},
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"skillLevel": {
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"type": "int",
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"description": "Level of the skill required. This value can range from 0 to 10."
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},
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"skillPriority": {
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"type": "int",
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"description": "For additional skills, specify the order in which a skill is dropped if after the Drop Additional Skills Timeout on the routing configuration, no agent with that skill is available. Skills with a lower priority rank (9 or 10) are dropped first. Skills with a higher priority rank (0 or 1) are dropped last. Skills with the same priority value are dropped as a group. You can set skill priority using attribute setup for skills-based routing or Apex code. Available in API version 49.0 and later."
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},
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"value": {
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"type": "string",
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"description": "Attribute value that is assigned to the selected skill."
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}
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}
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},
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"declarative_metadata_sample_definition": [
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{
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"description": "The following is an example of a WorkSkillRouting component.",
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"code": "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<WorkSkillRouting xmlns=\"http://soap.sforce.com/2006/04/metadata\">\n <isActive>true</isActive>\n <masterLabel>Attribute setup for skills-based routing for Case object</masterLabel>\n <relatedEntity>Case</relatedEntity>\n <workSkillRoutingAttributes>\n <field>Case.Origin</field>\n <isAdditionalSkill>false</isAdditionalSkill>\n <skill>Technical_Skill</skill>\n <skillLevel>3</skillLevel>\n <skillPriority>2</skillPriority>\n <value>Web</value>\n </workSkillRoutingAttributes>\n</WorkSkillRouting>"
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}
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]
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} |