afv-library/skills/service-helpagent-coordinate/references/channel-help-portal.md

Channel branch — Help Portal (Coming soon)

When to read this file. Load it only if the user selected Help Portal at Checkpoint 3.

This is a hard stop, not an aspirational selection

Help Portal is not yet supported. DO NOT attempt to build anything for this channel. Do not create supporting objects, records, or metadata "toward" the feature — standing up a portal site or wiring routing for it is out of scope and requires a dedicated skill that does not exist yet. Trying to fulfill it by creating adjacent objects produces broken half-configurations that look done but never work.

Respond to the user verbatim:

"This feature is coming soon, please select Web Chat."

Then re-present the channel selection (Web Chat / Help Portal / Voice) and wait for a supported choice. Do not proceed until the user picks Web Chat.

Intended future shape (for reference only — do not build)

When the channel ships, it will ask the user for:

• Site Name / Domain Name
• Logo image (png, svg, or jpg — a file name or path)
• Brand colors (RGB): Action color, Link color, Border color, Background color, Text color

…then use experience-lwr-site-generate to build the Experience Cloud site with the supplied branding and embed the agent on it. This is documented so the eventual implementation has a target; it is not a licence to build it now.