mirror of
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87 lines
3.8 KiB
JSON
87 lines
3.8 KiB
JSON
{
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"sections": [
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"title",
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"description",
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"fields",
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"special_access_rules"
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],
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"title": "WorkloadUnit - Data API",
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"description": "Represents the number of work items and average handle time in a specific time interval. This object is available in API version 49.0 and later.",
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"fields_columns": [
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"type",
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"properties",
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"description",
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"relationship_name",
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"relationship_type",
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"refers_to"
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],
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"fields": {
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"AverageHandleTime": {
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"type": "double",
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"properties": "Filter, Nillable, Sort",
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"description": "The average handle time at a specific period of time."
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},
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"Channel": {
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"type": "string",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "The channel value."
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},
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"CustomWorkType": {
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"type": "string",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "The derived field of WorkDemographic.CustomWorkType for the custom dimension value."
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},
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"DateTime": {
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"type": "dateTime",
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"properties": "Create, Filter, Sort, Update",
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"description": "The timestamp of the single data point in the time series of the workload."
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},
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"IsOmni": {
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"type": "boolean",
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"properties": "Defaulted on create, Filter, Group, Sort",
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"description": "Derived from isOmni field in workload. Indicates that the workload is Omni-based The default value is 'false'."
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},
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"MeasureUnit": {
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"type": "string",
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"properties": "Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort",
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"description": "The time interval (in minutes) used in the workload. Possible values are: 43200—Monthly. Reserved for future use. 10080—Weekly 1440—Daily 60—Hourly 30—30 minutes. Reserved for future use. 15—15 minutes. Reserved for future use. The default value is '1440'."
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},
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"Region": {
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"type": "string",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "The derived field from WorkDemographic.Region for the region value."
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},
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"SkillSet": {
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"type": "string",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "The derived field from WorkDemographic.SkillSet for the skill value."
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},
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"TotalCount": {
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"type": "int",
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"properties": "Create, Filter, Group, Sort",
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"description": "The total number work items at a specific period of time."
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},
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"WorkDemographicId": {
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"type": "reference",
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"properties": "Create, Filter, Group, Sort, Update",
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"description": "The foreign key to the WorkDemographic object. This is a relationship field.",
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"relationship_name": "WorkDemographic",
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"relationship_type": "Lookup",
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"refers_to": "WorkDemographic"
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},
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"WorkloadId": {
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"type": "reference",
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"properties": "Create, Filter, Group, Sort",
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"description": "The foreign key to the Workload object. This is a relationship field.",
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"relationship_name": "Workload",
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"relationship_type": "Lookup",
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"refers_to": "Workload"
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},
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"WorkloadType": {
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"type": "picklist",
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"properties": "Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort",
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"description": "The derived field from Workload.WorkloadType to indicate the type of workload, for example, a history or forecast workload. Possible values are: F—Forecasted H—Historical The default value is 'H'."
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}
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},
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"special_access_rules": "The org must have a Workforce Engagement license. To view, create, edit, and delete records, the user must have the Workforce Engagement Analyst permission set.\n\nThe org must have a Workforce Engagement license.\n To view, create, edit, and delete records, the user must have the Workforce Engagement\n Analyst permission set."
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} |