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52 lines
1.6 KiB
Markdown
52 lines
1.6 KiB
Markdown
# Troubleshooting
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Common issues when using the Agentforce Conversation Client.
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---
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### Chat widget does not appear
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**Cause:** Missing or invalid `agentId`. The component will not render anything without a valid agent ID.
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**Solution:**
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1. Verify `agentId` is passed in `agentforceClientConfig` — it is required
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2. Confirm the ID is correct (18-character Salesforce record ID, starts with `0Xx`)
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3. Check that the agent exists and is **Active** in **Setup → Agents**
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### Chat loads but shows "agent not available"
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**Cause:** The agent exists but is not deployed or is inactive.
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**Solution:**
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1. In **Setup → Agents**, ensure the agent status is **Active**
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2. Verify the agent is deployed to the correct channel
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### Authentication error on localhost
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**Cause:** `localhost:<PORT>` is not in the org's trusted domains for inline frames.
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**Solution:**
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1. Go to **Setup → Session Settings → Trusted Domains for Inline Frames**
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2. Add `localhost:<PORT>` (e.g. `localhost:3000`)
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3. Restart the dev server
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### Chat fails to authenticate / blank iframe
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**Cause:** "Require first party use of Salesforce cookies" is enabled in the org's session settings. This blocks the embedded client from establishing a session.
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**Solution:**
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1. Go to **Setup → Session Settings**
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2. Find **"Require first party use of Salesforce cookies"**
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3. **Uncheck / disable** this setting
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4. Save and reload the app
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### Multiple chat widgets appear
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**Cause:** `AgentforceConversationClient` is rendered in multiple places.
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**Solution:** Render it once in the app layout, not on individual pages. The component uses a singleton pattern — only one instance should exist per window.
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