afv-library/samples/webapp-template-app-react-sample-b2e-experimental/.a4drules/skills/integrating-agentforce-conversation-client/docs/troubleshooting.md

Troubleshooting

Common issues when using the Agentforce Conversation Client.

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Component throws "requires agentId"

Cause: agentId was not passed.

Solution: Pass agentId directly as a flat prop:

<AgentforceConversationClient agentId="0Xx000000000000AAA" />

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Chat widget does not appear

Cause: Invalid agentId or inactive agent.

Solution:

1. Confirm the id is correct (18-char Salesforce id, starts with 0Xx).
2. Ensure the agent is Active in Setup → Agents.
3. Verify the agent is deployed to the target channel.

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Authentication error on localhost

Cause: localhost:<PORT> is not trusted for inline frames.

Solution:

1. Go to Setup → Session Settings → Trusted Domains for Inline Frames.
2. Add localhost:<PORT> (example: localhost:3000).
3. Restart the dev server.

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Blank iframe / auth session issues

Cause: First-party Salesforce cookie restriction is enabled.

Solution:

1. Go to Setup → Session Settings.
2. Find Require first party use of Salesforce cookies.
3. Disable it.
4. Save and reload.

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Multiple chat widgets appear

Cause: Component rendered more than once.

Solution: Render one instance in app layout only.