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18 lines
1.6 KiB
Markdown
18 lines
1.6 KiB
Markdown
# Channel branch — Voice *(Coming soon)*
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> **When to read this file.** Load it only if the user selected **Voice** at Checkpoint 3.
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## Coming-soon channel — do not build supporting metadata
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Voice is **not yet supported** as a first-class channel. Do not provision a phone number, stand up routing, configure Amazon Connect, or create adjacent objects "toward" the feature — that produces broken half-configurations. **Do not write a Voice setup plan, a "here's what I would do" outline, or a "planning-only" scaffold either** — describing the steps is still treating a coming-soon channel as a build target. The only correct output for a Voice selection is the verbatim hard-stop message below, followed by re-presenting the channel options. The channel-selection step treats Voice as a coming-soon option alongside Help Portal; the safe response is to steer the user to Web Chat:
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> *"This feature is coming soon, please select Web Chat."*
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## If the user insists on an existing number
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If the user provides an **existing** phone number and asks you to wire it up, you may attempt it — but exit gracefully the moment the APIs aren't there:
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- If the org's APIs to procure or attach a phone number are not available, **gracefully exit this branch.** Say something like: *"I can't set up Voice automatically in this org right now, so I'll skip it. You can add Voice later from Setup."* — then continue with any other selected channels.
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Do not abort the whole setup over Voice. If Voice was one of several selected channels, report the skip plainly and proceed with the others.
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