mirror of
https://github.com/forcedotcom/afv-library.git
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96 lines
4.0 KiB
JSON
96 lines
4.0 KiB
JSON
{
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"sections": [
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"title",
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"description",
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"fields",
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"special_access_rules"
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],
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"title": "VoiceCallInsight - Data API",
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"description": "Represents the voice call insight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later.",
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"fields_columns": [
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"type",
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"properties",
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"description",
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"relationship_name",
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"relationship_type",
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"refers_to"
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],
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"fields": {
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"EngagementInsightType": {
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"type": "string",
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"properties": "Filter, Group, Sort",
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"description": "The unique identifier of the platform setup entity that defines the configuration for this engagement insight type.",
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"required": true
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},
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"GenerationDateTime": {
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"type": "dateTime",
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"properties": "Filter, Sort",
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"description": "The timestamp when the call insight was generated.",
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"required": true
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},
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"InsightConfigName": {
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"type": "string",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "The name of the insight configuration, or category, used to classify the insight."
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},
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"InsightLanguage": {
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"type": "picklist",
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"properties": "Filter, Group, Nillable, Restricted picklist, Sort",
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"description": "The language associated with the insight type. Each insight type is currently limited to a single language. If the same insight type is mapped to a different language, a new insight type is created."
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},
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"InsightModel": {
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"type": "picklist",
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"properties": "Defaulted on create, Filter, Group, Restricted picklist, Sort",
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"description": "The category of the insight type. Possible values are: FOUNDTIONAL—Foundational GENERATIVE—Generative KEYWORD—Keyword SITUATIONAL—Situational TIME_BASED—Time-Based The default value is KEYWORD.",
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"required": true
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},
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"InsightOccurrenceCount": {
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"type": "int",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "The number of times a particular insight occurred in the transcript."
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},
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"InsightSubject": {
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"type": "string",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "The specific text, phrase, or subject identified in the voice call transcript that serves as the basis for the insight."
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},
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"InsightText": {
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"type": "textarea",
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"properties": "Nillable",
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"description": "The text content of the insight derived from the voice call transcript."
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},
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"Name": {
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"type": "string",
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"properties": "Filter, Group, idLookup, Nillable, Sort",
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"description": "The name of the insight type."
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},
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"Scope": {
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"type": "picklist",
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"properties": "Defaulted on create, Filter, Group, Restricted picklist, Sort",
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"description": "The scope of the insight type. Possible values are: Organization User The default value is Organization.",
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"required": true
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},
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"VoiceCallId": {
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"type": "reference",
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"properties": "Filter, Group, Sort",
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"description": "ID of the associated parent VoiceCall. This field is a relationship field.",
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"relationship_name": "VoiceCall",
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"relationship_type": "Master-detail",
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"refers_to": "VoiceCall (the master object)",
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"required": true
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},
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"VoiceCallRecordingId": {
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"type": "reference",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "ID of the associated parent VoiceCallRecording. This field is a relationship field.",
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"relationship_name": "VoiceCallRecording",
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"refers_to": "VoiceCallRecording"
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},
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"VoiceCallTranscript": {
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"type": "string",
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"properties": "Filter, Group, Nillable, Sort",
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"description": "The transcript of the voice call. This field requires the canUserDoCloudIntegration permission."
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}
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},
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"special_access_rules": "Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set."
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} |