afv-library/skills/developing-agentforce/assets/patterns

Agent Script Patterns

This folder contains reusable patterns for common Agentforce scenarios.

Pattern Decision Tree

What do you need?
│
├─► Guaranteed post-action processing?
│   └─► Use: action-callbacks.agent
│       (run keyword for deterministic callbacks)
│
├─► Setup/cleanup for every reasoning turn?
│   └─► Use: lifecycle-events.agent
│       (before_reasoning / after_reasoning blocks)
│
├─► Navigate to specialist and return with results?
│   └─► Use: bidirectional-routing.agent
│       (store return address, specialist transitions back)
│
├─► Complex parameter passing to actions?
│   └─► Use: advanced-input-bindings.agent
│       (slot filling, variable binding, output chaining)
│
├─► Dynamic behavior based on user context?
│   └─► Use: system-instruction-overrides.agent
│       (tier-based, time-based, feature flag instructions)
│
├─► Authentication gate with deferred routing?
│   └─► Use: open-gate-routing.agent
│       (3-variable state machine with LLM bypass)
│
└─► None of the above?
    └─► Start with: ../getting-started/hello-world.agent

Patterns Overview

1. action-callbacks.agent

Purpose: Chain actions with guaranteed execution using run keyword.

Use when:

• Follow-up actions MUST happen after parent action
• Audit logging required for compliance
• Order matters (send email AFTER order created)

Key syntax:

process_order: @actions.create_order
   with customer_id=...
   set @variables.order_id = @outputs.order_id
   run @actions.send_confirmation        # Always runs after create_order
      with order_id=@variables.order_id
   run @actions.log_activity             # Always runs after confirmation
      with event_type="ORDER_CREATED"

---

2. lifecycle-events.agent

Purpose: Run code before/after every reasoning step automatically.

Use when:

• Track conversation metrics (turn count, duration)
• Refresh context before each response
• Log analytics after each turn
• Initialize state on first turn

Key syntax:

topic conversation:
   before_reasoning:
      set @variables.turn_count = @variables.turn_count + 1
      run @actions.refresh_context

   reasoning:
      instructions: ->
         | This is turn {!@variables.turn_count}

   after_reasoning:
      run @actions.log_analytics

---

3. bidirectional-routing.agent

Purpose: Navigate to specialist topic and return with results.

Use when:

• Complex workflows spanning multiple topics
• "Consult an expert" pattern
• Need to bring results back to coordinator
• Want separation of concerns

Key syntax:

# In main topic
consult_pricing: @utils.transition to @topic.pricing_specialist

# In specialist topic
before_reasoning:
   set @variables.return_topic = "main_hub"

# ... do specialist work ...

return_with_results: @utils.transition to @topic.main_hub

---

4. advanced-input-bindings.agent

Purpose: Master all parameter binding techniques for actions.

Use when:

• Learning different ways to pass values to actions
• Complex multi-input action scenarios
• Chaining outputs between multiple actions
• Mixing LLM slot filling with stored state

Key syntax:

reasoning:
   actions:
      # Slot filling: LLM extracts from conversation
      lookup: @actions.get_order
         with order_id=...

      # Variable binding: Use stored state
      bound: @actions.get_order
         with order_id=@variables.current_order_id

      # Output chaining: Use previous action's result
      process: @actions.create_order
         with items=...
         set @variables.order_id = @outputs.order_id
         run @actions.send_notification
            with order_id=@outputs.order_id    # Chained output

Binding Pattern Quick Reference:

Pattern	Syntax	When to Use
Slot Filling	with x=...	LLM extracts from conversation
Fixed Value	with x="value"	Always use a constant
Variable	with x=@variables.y	Use stored state
Output	with x=@outputs.y	Chain from previous action

---

5. system-instruction-overrides.agent

Purpose: Dynamic agent behavior based on context (user tier, time, features).

Use when:

• Different behavior for different user segments (VIP vs standard)
• Time-based changes (business hours vs after hours)
• Feature flags controlling agent personality
• A/B testing different conversation styles

Key syntax:

# System block: Static base instructions
system:
   instructions: "You are a professional agent. Be helpful and courteous."

# Topic reasoning: Dynamic overrides
reasoning:
   instructions: ->
      if @variables.customer_tier == "vip":
         | PRIORITY CUSTOMER - Provide white-glove service.
         | You have authority to offer 20% discounts.

      if @variables.business_hours == False:
         | We are outside business hours.
         | Complex issues should be logged for follow-up.

      | Respond to the customer's inquiry.

Override Strategy:

Layer	Type	Best For
system:	Static	Guardrails, base personality
reasoning:	Dynamic	Personalization, context-aware behavior

---

6. open-gate-routing.agent

Purpose: Auth-gated topic routing with LLM bypass using a 3-variable state machine.

Use when:

• Multiple protected topics require authentication before access
• You want zero-credit LLM bypass while a gate topic holds focus
• Users should be redirected to auth, then automatically returned to their intended topic
• You need an EXIT_PROTOCOL to release gate state when users change intent

Key syntax:

# topic_selector bypasses LLM when open_gate is set
before_reasoning:
   if @variables.open_gate == "protected_workflow":
      transition to @topic.protected_workflow
   if @variables.open_gate == "authentication_gate":
      transition to @topic.authentication_gate

Credit: Hua Xu (Salesforce APAC FDE team) — production pattern from Kogan agent deployment.

---

Pattern Combinations

These patterns can be combined:

lifecycle-events + action-callbacks
├── before_reasoning: Initialize context
├── reasoning: Process with callbacks
│   └── action with run callbacks
└── after_reasoning: Log results

open-gate-routing + lifecycle-events
├── before_reasoning: Gate check + context refresh
├── reasoning: Protected actions (if authenticated)
└── after_reasoning: Post-auth routing + analytics

Validation Scoring Impact

Pattern	Scoring Boost	Key Requirements
Action Callbacks	+5 pts	No nested run
Lifecycle Events	+5 pts	Proper block placement
Bidirectional	+5 pts	Return transitions
Input Bindings	+5 pts	Proper binding patterns
System Overrides	+5 pts	Static system, dynamic topics
Open Gate	+5 pts	3-variable coordination

Anti-Patterns to Avoid

❌ Don't	✅ Do Instead
Nested run inside run	Sequential run at same level
Lifecycle in wrong order	before_reasoning, reasoning, after_reasoning
Forget return transition	Always include return action in specialists
Use lifecycle for one-time setup	Use if @variables.turn_count == 1
Missing EXIT_PROTOCOL in gate pattern	Always include gate reset topic
Hardcoding gate topic name in open_gate	Use variable-driven routing