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sandipkumar-yadav 37aa84df42

feat: @W-22444026@ Introducing Core Skills, Datacloud Skills, Industries and Utility Skills. (#268 )

* Migrating Core Salesforce Skills

* Updating pr comments

* updat reference

* Updating a skill

* Migrating Datacloud skills

* Migrating Industries cloud skills

* Validating - skills fixing

---------

Co-authored-by: Sandip Kumar Yadav <sandipkumar.yadav+sfemu@salesforce.com>

2026-05-14 19:32:15 +05:30

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Service Cloud Data Model Template

Pre-built data model for Salesforce Service Cloud using flowchart LR format with color coding and relationship indicators.

Objects Included

Object	Type	Description
Account	STD	Customer accounts
Contact	STD	Customer contacts
Case	STD	Support cases/tickets
CaseComment	STD	Case comments
Entitlement	STD	Support entitlements
ServiceContract	STD	Service agreements
ContractLineItem	STD	Contract products
Asset	STD	Customer installed products
KnowledgeArticle	STD	Knowledge base articles

Query Org Metadata (Recommended)

Enrich diagram with live org data:

python3 ~/.claude/skills/generating-mermaid-diagrams/scripts/query-org-metadata.py \
    --objects Account,Contact,Case,Entitlement,ServiceContract,Asset \
    --target-org myorg

Mermaid Template (Preferred)

Left-to-right flowchart with color coding.

%%{init: {"flowchart": {"nodeSpacing": 50, "rankSpacing": 80}} }%%
flowchart LR
    %% ═══════════════════════════════════════════════════════════════
    %% SERVICE CLOUD DATA MODEL
    %% LEGEND: LK = Lookup (-->), MD = Master-Detail (==>)
    %% Colors: Blue = Standard, Orange = Custom, Green = External
    %% ═══════════════════════════════════════════════════════════════

    %% Customer Objects
    Account["Account<br/>(count)"]
    Contact["Contact<br/>(count)"]
    Asset["Asset<br/>(count)"]

    %% Case Management
    Case["Case<br/>(count)"]
    CaseComment["CaseComment<br/>(count)"]

    %% Entitlement Objects
    Entitlement["Entitlement<br/>(count)"]
    ServiceContract["ServiceContract<br/>(count)"]
    CLI["ContractLineItem<br/>(count)"]

    %% Knowledge
    Knowledge["KnowledgeArticle<br/>(count)"]

    %% Relationships - Customer to Case
    Account -->|"LK"| Contact
    Account -->|"LK"| Case
    Contact -->|"LK"| Case
    Account -->|"LK"| Asset
    Asset -->|"LK"| Case

    %% Relationships - Case internal
    Case ==>|"MD"| CaseComment
    Case -->|"LK"| Knowledge

    %% Relationships - Entitlement
    Entitlement -->|"LK"| Case
    Account -->|"LK"| Entitlement
    Account -->|"LK"| ServiceContract
    ServiceContract -->|"LK"| Entitlement
    ServiceContract ==>|"MD"| CLI

    %% Standard Objects - Sky Blue
    style Account fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style Contact fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style Asset fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style Case fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style CaseComment fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style Entitlement fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style ServiceContract fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style CLI fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style Knowledge fill:#bae6fd,stroke:#0369a1,color:#1f2937

Simplified Version (Core Objects Only)

For presentations focusing on core service flow:

%%{init: {"flowchart": {"nodeSpacing": 50, "rankSpacing": 80}} }%%
flowchart LR
    Account["Account"]
    Contact["Contact"]
    Case["Case"]
    Entitlement["Entitlement"]

    Account -->|"LK"| Contact
    Account -->|"LK"| Case
    Contact -->|"LK"| Case
    Entitlement -->|"LK"| Case
    Account -->|"LK"| Entitlement

    style Account fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style Contact fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style Case fill:#bae6fd,stroke:#0369a1,color:#1f2937
    style Entitlement fill:#bae6fd,stroke:#0369a1,color:#1f2937

ASCII Fallback

┌─────────────────────────────────────────────────────────────────────────────┐
│  SERVICE CLOUD DATA MODEL (L→R)                                             │
│  Legend: LK = Lookup (-->), MD = Master-Detail (==>)                        │
└─────────────────────────────────────────────────────────────────────────────┘

┌──────────┐          ┌──────────┐          ┌──────────────┐
│ ACCOUNT  │── LK ───>│ CONTACT  │── LK ───>│     CASE     │
│ (count)  │          │ (count)  │          │   (count)    │
└────┬─────┘          └──────────┘          └──────┬───────┘
     │                                             │
     │ LK                                          │ MD
     ▼                                             ▼
┌──────────────┐                           ┌──────────────┐
│    ASSET     │── LK ────────────────────>│ CASE_COMMENT │
│   (count)    │                           │   (count)    │
└──────────────┘                           └──────────────┘

┌──────────┐          ┌──────────────────┐          ┌───────────────────┐
│ ACCOUNT  │── LK ───>│ SERVICE_CONTRACT │═══ MD ══>│ CONTRACT_LINE_ITEM│
│          │          │     (count)      │          │      (count)      │
└────┬─────┘          └────────┬─────────┘          └───────────────────┘
     │                         │
     │ LK                      │ LK
     ▼                         ▼
┌──────────────┐        ┌──────────────┐
│ ENTITLEMENT  │◄───────│              │
│   (count)    │        └──────────────┘
└──────────────┘

Key Relationships Summary

Parent	Child	Type	Behavior
Account	Contact	LK	Customer contacts
Account	Case	LK	Customer cases
Contact	Case	LK	Reporter/requestor
Case	CaseComment	MD	Cascade delete
Entitlement	Case	LK	SLA coverage
Account	Entitlement	LK	Customer entitlements
ServiceContract	Entitlement	LK	Contract includes entitlements
ServiceContract	ContractLineItem	MD	Cascade delete
Account	Asset	LK	Customer installed products
Asset	Case	LK	Asset-related cases

Service Cloud Patterns

Case Flow

Customer → Contact → Case → CaseComment
              ↓
         Entitlement (SLA)

Entitlement Coverage

Account → ServiceContract → Entitlement → Case
    └─────────────────────────────────────┘
                  (direct)

Adding Custom Objects

Use orange styling for custom objects:

%%{init: {"flowchart": {"nodeSpacing": 50, "rankSpacing": 80}} }%%
flowchart LR
    Case["Case<br/>(1,200)"]
    Survey["Survey_Response__c<br/>(450)"]

    Case -->|"LK"| Survey

    %% Standard - Sky Blue
    style Case fill:#bae6fd,stroke:#0369a1,color:#1f2937
    %% Custom - Orange
    style Survey fill:#fed7aa,stroke:#c2410c,color:#1f2937

Best Practices

Use flowchart LR - Left-to-right flow for readability
Keep objects simple - Name + record count only
Replace (count) placeholders - With actual counts from query
Add LDV indicator - For objects >2M records: LDV[~4M]
Color code object types - Blue=Standard, Orange=Custom, Green=External

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