mirror of
https://github.com/forcedotcom/afv-library.git
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58 lines
3.2 KiB
JSON
58 lines
3.2 KiB
JSON
{
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"sections": [
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"title",
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"description",
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"file_information",
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"directory_location",
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"fields",
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"wsdl_segment",
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"declarative_metadata_sample_definition"
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],
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"title": "CallCenterRoutingMap - Metadata API",
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"description": "Represents the mapping between a user or queue in a Salesforce org to a user or queue in an external system’s call center.",
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"file_information": ".callCenterRoutingMap",
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"directory_location": "callCenterRoutingMaps",
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"fields_columns": [
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"type",
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"required",
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"description"
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],
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"fields": {
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"callCenter": {
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"type": "string",
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"required": true,
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"description": "Reference to a call center."
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},
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"developerName": {
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"type": "string",
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"required": true,
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"description": "The developer name is a combination of the Salesforce user ID or queue name, and the callCenter value, with an underscore between these two values. [SALESFORCE_USER_ID]_[CALL_CENTER] [SALESFORCE_QUEUE_NAME]_[CALL_CENTER]"
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},
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"externalId": {
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"type": "string",
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"required": true,
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"description": "Unique identifier for the external system’s user or queue."
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},
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"masterLabel": {
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"type": "string",
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"required": true,
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"description": "The master label of the CallCenterRoutingMap."
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},
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"quickConnect": {
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"type": "string",
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"description": "The Amazon Connect QuickConnectId ARN used to determine agent availability for Omni-Channel call transfers. Available in API version 56.0 and later."
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},
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"referenceRecord": {
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"type": "string",
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"required": true,
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"description": "Lookup field to a Salesforce user or queue."
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}
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},
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"wsdl_segment": "```xml\n<xsd:complexType name=\"CallCenterRoutingMap\">\n <xsd:complexContent>\n <xsd:extension base=\"tns:Metadata\">\n <xsd:sequence>\n <xsd:element name=\"callCenter\" type=\"xsd:string\"/>\n <xsd:element name=\"developerName\" type=\"xsd:string\"/>\n <xsd:element name=\"externalId\" type=\"xsd:string\"/>\n <xsd:element name=\"masterLabel\" type=\"xsd:string\"/>\n <xsd:element name=\"quickConnect\" minOccurs=\"0\" type=\"xsd:string\"/>\n <xsd:element name=\"referenceRecord\" type=\"xsd:string\"/>\n </xsd:sequence>\n </xsd:extension>\n </xsd:complexContent>\n</xsd:complexType>\n<xsd:complexType name=\"Metadata\">\n <xsd:sequence>\n <xsd:element name=\"fullName\" minOccurs=\"0\" type=\"xsd:string\"/>\n </xsd:sequence>\n</xsd:complexType>\n```",
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"declarative_metadata_sample_definition": [
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{
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"description": "The following is an example of a CallCenterRoutingMap component.",
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"code": "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<CallCenterRoutingMap xmlns=\"http://soap.sforce.com/2006/04/metadata\">\n <callCenter>ExampleCallCenter</callCenter>\n<developerName>User_001ABC00000FjYIIA0_04vZ6000000Cagl</developerName>\n<externalId>arn:aws:connect:ap-northeast-1:484907484500:instance/examplestring-9c18-4aa5-b5fe-cda6f34d99a0/agent/a69f7afe-5b04-4aa8-b5ee-108a84d0f504</externalId>\n <masterLabel>001ABC00000FjYIIA0</masterLabel>\n <referenceRecord>example.d2b87b8182fa@domain.com</referenceRecord>\n</CallCenterRoutingMap>"
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}
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]
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} |