afv-library/skills/platform-metadata-api-context-get/data/metadata_api/IncidentMgmtSettings.json

{
  "sections": [
    "title",
    "description",
    "file_information",
    "directory_location",
    "fields",
    "wsdl_segment",
    "declarative_metadata_sample_definition"
  ],
  "title": "IncidentMgmtSettings - Metadata API",
  "description": "Represents settings for Customer Service Incident Management and Broadcast Communications.",
  "file_information": ".settings",
  "directory_location": "settings",
  "fields_columns": [
    "type",
    "description"
  ],
  "fields": {
    "enableAiKnowledgeCreation": {
      "type": "boolean",
      "description": "Indicates whether the ITSM Knowledge Creation feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later."
    },
    "enableAlertBroadcastType": {
      "type": "boolean",
      "description": "Indicates whether broadcast communication alerts are enabled (true) or disabled (false) for your org. Lets incident managers send disruptive in-app notifications when an incident occurs. The default value is false. Available in API version 57.0 and later."
    },
    "enableAutoClosureOfChildIncident": {
      "type": "boolean",
      "description": "Indicates whether the Automatically Close Child Incidents feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableAutoCreationOfProblem": {
      "type": "boolean",
      "description": "Indicates whether the automatic creation of problem record feature is enabled (true) or disabled (false) for your org. This setting automates creation of a problem record when an incident is approved as a major incident. The default value is false. Available in API version 64.0 and later."
    },
    "enableChangePriorityMatrix": {
      "type": "boolean",
      "description": "Indicates whether the Automatic Priority Assignment for IT Service feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later."
    },
    "enableChangePriorityOverride": {
      "type": "boolean",
      "description": "Indicates whether the Manual Priority Override feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later."
    },
    "enableChangeRequestValidations": {
      "type": "boolean",
      "description": "Indicates whether the Change Request Validations feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableChatToIncidentAi": {
      "type": "boolean",
      "description": "Indicates whether the Chat and Voice to Incident with Al feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableCnfgItemCopyForRecords": {
      "type": "boolean",
      "description": "Indicates whether the feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableDedupE2IncidentAttachment": {
      "type": "boolean",
      "description": "Indicates whether the delete duplicate email attachments feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableEmailBroadcastType": {
      "type": "boolean",
      "description": "Indicates whether broadcast communication emails are enabled (true) or disabled (false) for your org. Lets users send an email with critical information to impacted customers. The default value is false. Available in API version 56.0 and later."
    },
    "enableEmailToIncident": {
      "type": "boolean",
      "description": "Indicates whether the Email-to-Incident feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableEmailToIncidentAi": {
      "type": "boolean",
      "description": "Indicates whether the Email-to-Incident with Al feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableITSMChangeMgmt": {
      "type": "boolean",
      "description": "Indicates whether the ITSM Change Management feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 63.0 and later."
    },
    "enableITSMIncidentMgmt": {
      "type": "boolean",
      "description": "Indicates whether the ITSM Incident Management feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 63.0 and later."
    },
    "enableITSMMajorIncParent": {
      "type": "boolean",
      "description": "Indicates whether the Major Incident Management Parent Incident feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableITSMProblemMgmt": {
      "type": "boolean",
      "description": "Indicates whether the ITSM Problem Management feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 63.0 and later."
    },
    "enableIncPriorityMatrix": {
      "type": "boolean",
      "description": "Indicates whether the Automatic Priority Assignment for IT Service feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later."
    },
    "enableIncPriorityOverride": {
      "type": "boolean",
      "description": "Indicates whether the Manual Priority Override for Incident feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later."
    },
    "enableIncidentMgmt": {
      "type": "boolean",
      "description": "Indicates whether Customer Service Incident Management is enabled (true) or disabled (false) for your org. Customer Service Incident Management is a Service Cloud solution that helps your teams track large-scale disruptions and delegate tasks to the right experts to ensure that your business delivers on customer expectations. The default value is true. Available in API version 54.0 and later."
    },
    "enableIncidentValidations": {
      "type": "boolean",
      "description": "Indicates whether the Incident Field Validations feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableProbPriorityMatrix": {
      "type": "boolean",
      "description": "Indicates whether the Automatic Priority Assignment for IT Service feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later."
    },
    "enableProbPriorityOverride": {
      "type": "boolean",
      "description": "Indicates whether the Manual Priority Override feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later."
    },
    "enableProblemValidations": {
      "type": "boolean",
      "description": "Indicates whether the Problem Field Validations feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableRiskAssessment": {
      "type": "boolean",
      "description": "Indicates whether the Risk Assessment feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableSaveE2IncidentAttachment": {
      "type": "boolean",
      "description": "Indicates whether the Save Email to Incident Attachment feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later."
    },
    "enableSiteBannerBroadcastType": {
      "type": "boolean",
      "description": "Indicates whether broadcast communication for site banners is enabled (true) or disabled (false) for your org. Lets users add a banner with critical information to your Aura and LWR sites. The default value is false. Available in API version 56.0 and later."
    },
    "enableSlackBroadcastType": {
      "type": "boolean",
      "description": "Indicates whether broadcast communication Slack messages are enabled (true) or disabled (false) for your org. Lets incident managers send broadcasts to Slack when an incident occurs. The default value is false. Available in API version 57.0 and later."
    }
  },
  "wsdl_segment": "```xml\n<xsd:complexType name=\"IncidentMgmtSettings\">\n  <xsd:complexContent>\n    <xsd:extension base=\"tns:Metadata\">\n      <xsd:sequence>\n        <xsd:element name=\"enableAiKnowledgeCreation\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableAlertBroadcastType\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableAutoClosureOfChildIncident\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableAutoCreationOfProblem\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChangePriorityMatrix\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChangePriorityOverride\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChangeRequestValidations\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChatToIncidentAi\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChgCnfcltForMaintSchd\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChgCnflctForChgOwner\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChgCnflctForCnfgItems\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChgCnflctForMoratSchd\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableChgRqstCnflctDetection\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableCnfgItemCopyForRecords\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableDedupE2IncidentAttachment\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableEmailBroadcastType\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableEmailToIncident\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableEmailToIncidentAi\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableEnterpriseKnowledge\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableITSMChangeMgmt\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableITSMIncidentMgmt\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableITSMMajorIncParent\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableITSMProblemMgmt\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableIncPriorityMatrix\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableIncPriorityOverride\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableIncidentMgmt\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableIncidentValidations\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableMiawForRequestorAgent\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enablePrivilegeAssignment\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableProbPriorityMatrix\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableProbPriorityOverride\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableProblemValidations\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableRiskAssessment\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableSaveE2IncidentAttachment\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableSiteBannerBroadcastType\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n        <xsd:element name=\"enableSlackBroadcastType\" minOccurs=\"0\" type=\"xsd:boolean\"/>\n      </xsd:sequence>\n    </xsd:extension>\n  </xsd:complexContent>\n</xsd:complexType>\n```",
  "declarative_metadata_sample_definition": [
    {
      "description": "The following is an example of an IncidentMgmtSettings component.",
      "code": "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<IncidentMgmtSettings xmlns=\"http://soap.sforce.com/2006/04/metadata\">\n\t<enableAiKnowledgeCreation>true</enableAiKnowledgeCreation>\n\t<enableAlertBroadcastType>false</enableAlertBroadcastType>\n\t<enableAutoClosureOfChildIncident>true</enableAutoClosureOfChildIncident>\n\t<enableAutoCreationOfProblem>false</enableAutoCreationOfProblem>\n\t<enableChangePriorityMatrix>true</enableChangePriorityMatrix>\n\t<enableChangePriorityOverride>false</enableChangePriorityOverride>\n\t<enableChangeRequestValidations>true</enableChangeRequestValidations>\n\t<enableChatToIncidentAi>true</enableChatToIncidentAi>\n\t<enableCnfgItemCopyForRecords>false</enableCnfgItemCopyForRecords>\n\t<enableDedupE2IncidentAttachment>true</enableDedupE2IncidentAttachment>\n\t<enableEmailBroadcastType>true</enableEmailBroadcastType>\n\t<enableEmailToIncident>true</enableEmailToIncident>\n\t<enableEmailToIncidentAi>false</enableEmailToIncidentAi>\n\t<enableITSMChangeMgmt>true</enableITSMChangeMgmt>\n\t<enableITSMIncidentMgmt>true</enableITSMIncidentMgmt>\n\t<enableITSMMajorIncParent>true</enableITSMMajorIncParent>\n\t<enableITSMProblemMgmt>false</enableITSMProblemMgmt>\n\t<enableIncPriorityMatrix>true</enableIncPriorityMatrix>\n\t<enableIncPriorityOverride>false</enableIncPriorityOverride>\n\t<enableIncidentMgmt>true</enableIncidentMgmt>\n\t<enableIncidentValidations>true</enableIncidentValidations>\n\t<enableProbPriorityMatrix>true</enableProbPriorityMatrix>\n\t<enableProbPriorityOverride>false</enableProbPriorityOverride>\n\t<enableProblemValidations>true</enableProblemValidations>\n\t<enableRiskAssessment>true</enableRiskAssessment>\n\t<enableSaveE2IncidentAttachment>true</enableSaveE2IncidentAttachment>\n\t<enableSiteBannerBroadcastType>false</enableSiteBannerBroadcastType>\n\t<enableSlackBroadcastType>true</enableSlackBroadcastType>\n</IncidentMgmtSettings>"
    }
  ]
}