6.3 KiB
SOP Parsing Patterns
Heuristics for turning SOP prose into post-copy action records.
Identify the Post-Copy / Post-Refresh section
SOPs are typically structured as:
- Pre-Refresh Steps (or Pre-Copy)
- Refresh / Copy Steps (the act of cloning)
- Post-Refresh Steps (or Post-Copy) — this is the section that produces actions. Everything else is filtered out.
Section markers to look for (case-insensitive):
Post Refresh Steps/Post-Refresh StepsPost Copy Steps/Post-Copy StepsAfter RefreshAfter Copy
If the SOP has no such section, ask the user which sections are post-copy.
Action signal patterns
Each post-copy action in the JSON output corresponds to one SOP instruction that also includes a concrete value (URL, etc.). If the value is missing, skip the action.
Pattern 1 — "Update X to Y" (Outbound Messages)
"Update the OBM Messages endpoint for
IR_Account_OBM_PRODtohttps://uat.example.com/account."
- One entry per outbound message named in the SOP.
ConfigurationName: "OutboundMessages",Fields: { "EndpointUrl": "<literal URL from SOP>", "Object": "<entity>" }.Label= the outbound message Name as it appears in the SOP.Objectis mandatory — infer from the OBM name (IR_Account_OBM_PROD→Account,IR_Contact_OBM_PROD→Contact,IR_Asset_OBM_PROD→Asset) or from explicit text in the SOP. The same Label may apply to two OBMs that differ only by entity, so the post-copy tool relies onObjectto disambiguate.
If the SOP names the outbound message but does not state the new endpoint URL ("Update the OBM endpoints" with no table or list of URLs), skip and list the omission in the response. If the target Object cannot be inferred from the OBM name or surrounding text, also skip and surface it.
Pattern 2 — Tabular updates with explicit URL columns
A table with columns:
Remote Site Name,Prod URL,UAT URL,Difference found.
- One entry per row whose
Difference found(or equivalent) flag indicates the URL changed. ConfigurationName: "RemoteSiteSettings",Fields: { "RemoteSiteUrl": "<UAT URL from row>" }.Label= the Remote Site Name from the row.- Skip rows where Prod and UAT URLs are identical (no update needed).
- Do not add
RemoteSiteNametoFields(lives inLabel). - Do not add
IsActivetoFields(lives at the top level).
Pattern 3 — "Delete all X"
"Delete all integration endpoints in the OBM Messages setup."
- A single entry with
Fields: { "Action": "Delete" }and a Label describing the deletion target ("All OBM Endpoints" or similar)."Delete"here is a literal instruction the tool understands.
Pattern 4 — Sequential / phased instructions
"First, update the OBM endpoints. Then, update the Remote Site Settings."
- Use the order in
ExecutionOrder. See "Ordering heuristic" below.
Pattern 5 — Conditional / environment-specific
"If you are refreshing fcUAT, do X. For all other sandboxes, do Y."
- Emit both entries. Mark the conditional one with
IsActive: falseso the customer can toggle it per-environment, and surface the conditionality in your response message.
Ordering heuristic — ExecutionOrder is a phase number
Treat ExecutionOrder like a phase / wave number, not a per-row index.
Entries that have no dependency on each other share the same number.
The post-copy tool runs all entries with the same number in parallel.
Default phasing (use unless the SOP explicitly says otherwise):
| Phase | Type | Why |
|---|---|---|
| 1 | OutboundMessages | Endpoint URLs the rest of the system depends on; no inter-OBM dependency |
| 2 | RemoteSiteSettings | Trusted URLs subsequent integrations need; no inter-site dependency |
Within a single ConfigurationName, every entry shares the same phase
number — there is no inter-row dependency among OBMs or among remote
sites. Across types, run OBMs before remote sites unless the SOP says
otherwise.
If the SOP states explicit dependencies ("Step 5 must finish before Step 6"), break the dependent entry into a later phase.
Locating values across multi-sheet sources
Customer SOPs often split the action list from the endpoint table:
- The "Post Refresh / Post Copy" section names which OBMs / Remote Sites need updating, but only by name.
- A separate sheet (or appendix) holds a Prod URL → UAT URL table.
Before skipping an entry for "missing value", search every tab /
sheet of every file the user supplied for a row keyed by the same
OBM / RemoteSite / Configuration name. Look for column headers like
Prod Endpoint URL, UAT Endpoint URL, Post-refresh URL, or
Endpoint. The post-refresh value is the one to emit.
If after searching every supplied source the value is still not
present, skip the entry and list it in the response. Never emit
empty strings, null, or placeholder markers (<from-backup>, TBD,
TODO) — customers consume the JSON directly and unpopulated fields
break the tool.
Filter rules
Skip these — they are not post-copy automation actions:
- Manual ServiceNow ticket creation (process / ops, not metadata).
- "Email the SSO team" / human notifications.
- "Schedule a meeting" / calendar actions.
- "Click Save" / UI navigation breadcrumbs.
- Pre-refresh data collection ("copy the endpoints to a spreadsheet").
- Verification / test steps with no metadata write.
- Any action that targets a configuration type not in
configuration_catalog.md(Custom Labels, Connected Apps, Named Credentials, SSO, etc.) — list these in your response message so the user knows what was filtered and can prioritize extending the catalog. - Any action where the SOP names the metadata but does not give a concrete value (URL, etc.). List these too in the response.
If a section is mostly process and not configuration, note in your response message that the section was skipped and why.
Disambiguating Label vs. DeveloperName
When the SOP shows an Outbound Message or Remote Site name like
R12_Remote_Site, use that as the Label field — this is the
DeveloperName, which is what the post-copy tool resolves at runtime.
When the SOP shows a UI Label like "TK Marine Parts Store Online", that's ambiguous. Ask the user or pick the most likely API name based on the surrounding context (the SOP usually shows the API name in setup breadcrumbs).