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106 lines
3.0 KiB
Plaintext
106 lines
3.0 KiB
Plaintext
# Multi-Topic Agent Template
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# An agent with multiple conversation topics (hub-and-spoke pattern)
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# Users are routed to specialized topics based on their needs
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#
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# Usage: Replace {{placeholders}} with your values
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# Required: agent_name, default_agent_user, agent_label, description
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# Required: At least 2 topics with label and description
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system:
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instructions: "{{SystemInstructions}}"
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messages:
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welcome: "{{WelcomeMessage}}"
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error: "I'm sorry, I encountered an issue. Please try again."
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config:
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agent_name: "{{AgentApiName}}"
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default_agent_user: "{{AgentUser}}"
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agent_label: "{{AgentLabel}}"
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description: "{{AgentDescription}}"
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variables:
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EndUserId: linked string
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source: @MessagingSession.MessagingEndUserId
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description: "Messaging End User ID"
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RoutableId: linked string
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source: @MessagingSession.Id
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description: "Messaging Session ID"
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ContactId: linked string
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source: @MessagingEndUser.ContactId
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description: "Contact ID"
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user_intent: mutable string
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description: "What the user is trying to accomplish"
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language:
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default_locale: "en_US"
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additional_locales: ""
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all_additional_locales: False
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start_agent topic_selector:
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label: "Topic Selector"
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description: "Routes users to the appropriate topic based on their needs"
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reasoning:
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instructions: ->
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| Determine what the user needs help with.
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| Route them to the most appropriate topic.
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| If unclear, ask clarifying questions.
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actions:
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go_to_topic_one: @utils.transition to @topic.{{topic_one_name}}
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go_to_topic_two: @utils.transition to @topic.{{topic_two_name}}
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go_to_topic_three: @utils.transition to @topic.{{topic_three_name}}
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go_to_farewell: @utils.transition to @topic.farewell
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go_to_escalation: @utils.transition to @topic.escalation
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topic {{topic_one_name}}:
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label: "{{TopicOneLabel}}"
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description: "{{TopicOneDescription}}"
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reasoning:
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instructions: ->
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| {{TopicOneInstructions}}
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actions:
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back_to_menu: @utils.transition to @topic.topic_selector
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topic {{topic_two_name}}:
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label: "{{TopicTwoLabel}}"
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description: "{{TopicTwoDescription}}"
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reasoning:
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instructions: ->
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| {{TopicTwoInstructions}}
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actions:
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back_to_menu: @utils.transition to @topic.topic_selector
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topic {{topic_three_name}}:
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label: "{{TopicThreeLabel}}"
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description: "{{TopicThreeDescription}}"
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reasoning:
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instructions: ->
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| {{TopicThreeInstructions}}
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actions:
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back_to_menu: @utils.transition to @topic.topic_selector
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topic farewell:
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label: "Farewell"
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description: "Ends the conversation gracefully"
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reasoning:
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instructions: ->
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| Thank the user for reaching out.
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| Wish them a great day.
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| Let them know they can return anytime.
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topic escalation:
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label: "Escalation"
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description: "Handles requests to transfer to a live human agent"
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reasoning:
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instructions: ->
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| If the user explicitly asks to speak with a human, escalate.
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| Acknowledge the request and transfer gracefully.
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actions:
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escalate_to_human: @utils.escalate
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description: "Escalate to a human agent"
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