mirror of
https://github.com/forcedotcom/afv-library.git
synced 2026-07-31 20:12:16 +08:00
fb4bac9cf0
feat: replace agentforce-development skill with three specialized skills Replace the monolithic agentforce-development skill with three focused skills: - developing-agentforce: For creating and authoring Agentforce agents - observing-agentforce: For monitoring and debugging agents - testing-agentforce: For validating agent behavior Co-authored-by: Claude Sonnet 4.5 <noreply@anthropic.com>
106 lines
3.0 KiB
Plaintext
106 lines
3.0 KiB
Plaintext
# Multi-Topic Agent Template
|
|
# An agent with multiple conversation topics (hub-and-spoke pattern)
|
|
# Users are routed to specialized topics based on their needs
|
|
#
|
|
# Usage: Replace {{placeholders}} with your values
|
|
# Required: agent_name, default_agent_user, agent_label, description
|
|
# Required: At least 2 topics with label and description
|
|
|
|
system:
|
|
instructions: "{{SystemInstructions}}"
|
|
messages:
|
|
welcome: "{{WelcomeMessage}}"
|
|
error: "I'm sorry, I encountered an issue. Please try again."
|
|
|
|
config:
|
|
agent_name: "{{AgentApiName}}"
|
|
default_agent_user: "{{AgentUser}}"
|
|
agent_label: "{{AgentLabel}}"
|
|
description: "{{AgentDescription}}"
|
|
|
|
variables:
|
|
EndUserId: linked string
|
|
source: @MessagingSession.MessagingEndUserId
|
|
description: "Messaging End User ID"
|
|
RoutableId: linked string
|
|
source: @MessagingSession.Id
|
|
description: "Messaging Session ID"
|
|
ContactId: linked string
|
|
source: @MessagingEndUser.ContactId
|
|
description: "Contact ID"
|
|
user_intent: mutable string
|
|
description: "What the user is trying to accomplish"
|
|
|
|
language:
|
|
default_locale: "en_US"
|
|
additional_locales: ""
|
|
all_additional_locales: False
|
|
|
|
start_agent topic_selector:
|
|
label: "Topic Selector"
|
|
description: "Routes users to the appropriate topic based on their needs"
|
|
|
|
reasoning:
|
|
instructions: ->
|
|
| Determine what the user needs help with.
|
|
| Route them to the most appropriate topic.
|
|
| If unclear, ask clarifying questions.
|
|
actions:
|
|
go_to_topic_one: @utils.transition to @topic.{{topic_one_name}}
|
|
go_to_topic_two: @utils.transition to @topic.{{topic_two_name}}
|
|
go_to_topic_three: @utils.transition to @topic.{{topic_three_name}}
|
|
go_to_farewell: @utils.transition to @topic.farewell
|
|
go_to_escalation: @utils.transition to @topic.escalation
|
|
|
|
topic {{topic_one_name}}:
|
|
label: "{{TopicOneLabel}}"
|
|
description: "{{TopicOneDescription}}"
|
|
|
|
reasoning:
|
|
instructions: ->
|
|
| {{TopicOneInstructions}}
|
|
actions:
|
|
back_to_menu: @utils.transition to @topic.topic_selector
|
|
|
|
topic {{topic_two_name}}:
|
|
label: "{{TopicTwoLabel}}"
|
|
description: "{{TopicTwoDescription}}"
|
|
|
|
reasoning:
|
|
instructions: ->
|
|
| {{TopicTwoInstructions}}
|
|
actions:
|
|
back_to_menu: @utils.transition to @topic.topic_selector
|
|
|
|
topic {{topic_three_name}}:
|
|
label: "{{TopicThreeLabel}}"
|
|
description: "{{TopicThreeDescription}}"
|
|
|
|
reasoning:
|
|
instructions: ->
|
|
| {{TopicThreeInstructions}}
|
|
actions:
|
|
back_to_menu: @utils.transition to @topic.topic_selector
|
|
|
|
topic farewell:
|
|
label: "Farewell"
|
|
description: "Ends the conversation gracefully"
|
|
|
|
reasoning:
|
|
instructions: ->
|
|
| Thank the user for reaching out.
|
|
| Wish them a great day.
|
|
| Let them know they can return anytime.
|
|
|
|
topic escalation:
|
|
label: "Escalation"
|
|
description: "Handles requests to transfer to a live human agent"
|
|
|
|
reasoning:
|
|
instructions: ->
|
|
| If the user explicitly asks to speak with a human, escalate.
|
|
| Acknowledge the request and transfer gracefully.
|
|
actions:
|
|
escalate_to_human: @utils.escalate
|
|
description: "Escalate to a human agent"
|